Cloud Operations Team Leader

5 days ago

Newcastle upon Tyne, United Kingdom Sage Full time

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At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.
- The Cloud Operations DevOps teams are Responsible and Accountable for Sage’s online Product portfolio. The teams ensure our Products and Services are constantly available for our customers to use to run their businesses.
The Cloud Operations Team Lead is responsible for ensuring their products provide our customers with an outstanding customer experience by ensuring they remain available, secure and performant. Our customers can be based anywhere in the world and the Cloud Operations team may be distributed across Sage’s global locations.
The team lead is responsible for ensuring their Cloud Operations team deliver to agreed roadmaps and works with the Product teams ensuring roadmaps are defined and release management is in place. This role is required to lead a team of Cloud Operations
Specialists and co-ordinate the teams activities, reporting to a Cloud Operations Manager/Director who is fully accountable for the Products.
This is a people lead role but may also be a technical lead. Although the team don’t report directly to you, you will be responsible to Lead and mentor a high performing team operating 24/7/365. You will lead your LSM team across Product, Cloud and process development.
The team lead usually acts as SCRUM Master, managing stakeholder expectations, ensuring accountability for all team members, providing regular feedback on SCRUM team performance, whilst working to improve agility and increase velocity. You will ensure accountability for all team members, and regularly feedback on team performance, helping drive a high performing team.
This is a 24/7 operation that requires the Team Lead to lead and resolve any service incidents that may arise, act as an Incident Manager and drive RCA, service improvements and accountability in these scenarios. Ability to analyse, assess and make informed technical decisions quickly. They may also run Security Incidents for LSM.
You’ll be responsible for critical online services, provide best value to Sage, and optimum service availability ensuring the customer experience is protected and realise the benefits of new technologies. All our online services operate from the Cloud and this experience is critical. Using cutting-edge technology, the Cloud Operations team lead must ensure their services are designed and deployed to be best in class and future proofed against the changing technical landscape.
The Team Lead will manage and plan workloads and priorities of their Operations Team, working closely with product delivery teams, influencing their approach and design by deploying, administering, monitoring and improving their service.
The team lead role, in collaboration with LSM manager, security & architecture experts, set clear guidance and strategy for the specialist teams to build and run infrastructure, mature operational processes, gain efficiencies and quality with ‘infrastructure automation’, improving development & operational capabilities (including: disaster recovery, high system availability, on-demand scalable solutions, infrastructure monitoring, continuous deployment capabilities, etc.).
Working closely with Architecture and Engineering teams, the Team Lead promotes the DevOps culture and ensure high delivery standards.
The Team Lead has the ability to deal with Commercials and Senior stakeholders across the business. They provide continuous feedback to project teams to facilitate greater efficiencies and economies. There may be responsibilities for commercials, budgets and cross charging.
As the Team Lead, you will provide guidance across a range of operations and you place an emphasis upon upskilling of staff and on the job training. You will help develop existing best practices, such as configuration management and deployment. You will be responsible to generate and share comprehensive and detailed reports about team performance, mission-related objectives

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