Customer Support Representative

3 weeks ago


Bangor, United Kingdom David Kennedy Recruitment Full time

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Support Representative to join their team in Romania.

Position: Customer Support Representative

Location: Remote, Romania

Employment type: Full-time

Remuneration: Base salary.

**DUTIES AND RESPONSIBILITIES**:

- Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools
- Solve customer case and support online orders in a timely manner
- Maintain a high level of professionalism with clients, establish a positive rapport with every contact
- Stay updated on product knowledge and be informed of any changes in company/client policies
- Immediately deal with or escalate suspected or recognized customer issues as per defined procedures
- Achieve Key Performance Indicator's (KPI’s) whilst maintaining excellent quality
- Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI
- Start date: 16th of October 2023.

**REQUIREMENTS**:

- At least B2 level of German, both oral and written. Fluent in English
- Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external contacts
- Customer-focused with a friendly and professional manner, understand customer concerns
- Ability to function and adapt in a fast-paced environment
- High emotional intelligence and soft skills with the ability to serve high-profile
customers
- Excellent comprehension and problem-solving skills
- Experience in a multi-system environment
- Working schedule - Monday to Sunday (shift rotation: 06 AM - 12 AM (midnight)), 8 hour work.

**BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Shifts Monday to Friday, 07 AM - 07 PM (8 hour shifts, 5 times per week)
- Dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential.
- Permanent contract
- Private health insurance
- Meal allowance
- Sports benefit
- Loyalty based holidays balance increase
- And many others



  • Bangor, United Kingdom MLR Careers Full time

    **Quality Business Team Representative - Mortgages & Protection** My client is a wholly-owned subsidiary of a multi-award-winning financial planning firm providing professional services to individuals, corporations and trustees. They wish to appoint an additional member to their Quality Business Team. Immediate interviews. **The opportunity** The...


  • Bangor, United Kingdom GrowthFn Sdn Bhd Full time

    **Role: Customer Service - Thai Speaker** **Location: Bang Na Bangkok, Thailand.** Basic Salary: 22,000 THB (Fixed) Meets - KPI Allowance 1000 THB / Per month + 750 THB Attendance / Per month Language: : Thai + English (B1/B2) Joining Date: Joining Batch - 24th June, 8th, 17th, 22nd, 29th July, 2024. Headcount: 30 Bachelor 's degree is required ‼...

  • Customer Support

    4 weeks ago


    Bangor, United Kingdom Teleperformance Full time

    We are an equal opportunities employer and we welcome applications from all suitably qualified persons Customer Service SpecialistThis is NOT a working from home role. Location: Brick and Mortar - Teleperformance Bangor Co Down. Clandeboye Retail Park West Circular Rd, Bangor BT19 1ARContract: PermanentStart Date: 22 July 2024Hours of Work: 40 hours per...


  • Bangor, United Kingdom Black Fox Solutions Full time

    **Customer Service** **Co. Down** **£22-26k (DOE)** I am working with a leading global manufacturer who are looking for someone to join their customer service team on a permanent basis. Hours of work: 8.30am - 5.15pm M-T and 8.30am - 1.30pm Friday **The role**: - To deliver excellent customer service. - Process sales orders. - Prepare quotations and...

  • Customer Support

    4 weeks ago


    Bangor, United Kingdom Teleperformance Full time

    **Benefits of being a Customer Service Specialist ** - On-line recruitment process, with potential job offer within 24 hours and fully paid training - 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary - Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive...

  • Customer Support

    4 days ago


    Bangor, United Kingdom Teleperformance Full time

    We are an equal opportunities employer and we welcome applications from all suitably qualified persons Customer Service Specialist This is NOT a working from home role. Location: Brick and Mortar - Teleperformance Bangor Co Down. Clandeboye Retail Park West Circular Rd, Bangor BT19 1AR Contract: Permanent Start Date: 22 July 2024 Hours of Work: 40...


  • Bangor, United Kingdom Teleperformance Full time

    Overview: **Customer Service Representative - NHSBT Inbound** **On Site, Bangor, Northern Ireland** role handling inbound calls from the UK general public, you will be working as part of a highly engaged and compassionate team that represents and supports the NHS Blood and Transplant Service** **Job Overview** - ** Start Date: 13th May 2024**: - **...


  • Bangor, United Kingdom Celtest Company Ltd Full time

    Celtest is a dynamic customer-focused construction materials testing company that prides itself on delivering top-quality service and solutions to our clients. We are currently seeking a passionate and skilled Customer Service Representative to join our team. This is an exciting opportunity for someone who loves interacting with people and solving...


  • Bangor, United Kingdom ID Agency Full time

    **Job Title**:Field Sales Representative **Location**:Bangor & NI - This is a field based multi-site retail role **Salary**:£13ph plus Achievable commission capped at £250 per week. **Contract**:Permanent, Part-time (30 hours per week) **Start Date**:Immediate start **Benefits**: Travel reimbursed / Mobile phone allowance / Monday - Friday (No...


  • Bangor, United Kingdom AvA-V Full time

    Base salary up to £30,000 UNCAPPED commission Extensive onthejob trainingLOCATION:HYBRID WORKING - Belfast/Galway OfficesSALARY:£30,000 base salary with UNCAPPED commissionAre you ready to play aCRUCIAL part in strengthening, accelerating and innovating aGLOBAL organisation?This is a career-changing opportunity to build upon your sales experience with an...


  • Bangor, United Kingdom Teleperformance Full time

    We are an equal opportunities employer and we welcome applications from all suitably qualified personsCustomer Service SpecialistnThis is NOT a working from home role.Location:Brick and Mortar - Teleperformance Bangor Co Down.nClandeboye Retail Park West Circular Rd, Bangor BT19 1ARnContract:PermanentnStart Date:22 July 2024nHours of Work:40 hours per week....


  • Bangor, United Kingdom TribePost Full time

    H Tempest are now recruiting for a School Photographer Representative! **School Photographer Representative - Welsh Speaking** If you have a love of canvassing, photography and working with children we want to hear from you. We are looking for an enthusiastic and energetic people person, preferably with school photography experience (but not essential as...


  • Bangor, Down, BT19 1AR, Bangor, United Kingdom Teleperformance Full time

    We are an equal opportunities employer and we welcome applications from all suitably qualified persons Customer Service SpecialistThis is NOT a working from home role. Location: Brick and Mortar - Teleperformance Bangor Co Down. Clandeboye Retail Park West Circular Rd, Bangor BT19 1ARContract: PermanentStart Date: 22 July 2024Hours of Work: 40 hours per...


  • Bangor, United Kingdom Meglio Solutions Limited Full time

    **Full Job Description** **WE CREATE AN EQUAL PLATFORM FOR ANYONE AND EVERYONE TO EXCEL AND ACHIEVE THEIR GOALS.** **We are currently growing our office and are looking for energetic, career-driven individuals to join our team of Brand Ambassadors. Meglio Solutions is a specialist, outsourcing face-to-face sales company representing clients in the...

  • Customer Service

    4 weeks ago


    Bangor, United Kingdom Appcastenterprise Full time

    **Customer Service Specialist-NHSBT- NHS Blood and Transplant** **Location**:Work from Home **Contract**: Permanent **Start Date**: 6th February 2023 **Monday to Friday - currently no weekends worked.** **Training**:10 Days, 11.30am - 8.00pm **Salary**: £18,525.00 **Is this role right for you?** - Do you have a passion for helping others? - Do you...

  • Customer Service

    3 weeks ago


    Bangor, United Kingdom Teleperformance Full time

    Overview: **Customer Service Specialist** **This is NOT a working from home role.** **Location**:Brick and Mortar - Teleperformance Bangor Co Down. Clandeboye Retail Park West Circular Rd, Bangor BT19 1AR **Contract**: Permanent **Start Date**: 25th March 2024 **Training**:10 working days - 11:30am to 8:00pm **Salary**: £22,308.00 **Is this role right...


  • Bangor, United Kingdom Teleperformance Full time

    We are an equal opportunities employer and we welcome applications from all suitably qualified persons Customer Service SpecialistThis is NOT a working from home role. Location: Brick and Mortar - Teleperformance Bangor Co Down. Clandeboye Retail Park West Circular Rd, Bangor BT19 1ARContract: PermanentStart Date: 22 July 2024Hours of Work: 40 hours per...

  • Sales Representative

    4 weeks ago


    Bangor, United Kingdom EasyHiring Full time

    **What you’ll do**: - _Have great conversations to meet our customers’ needs, letting your personality shine_ - _Meet our customers face to face to discuss and demo the latest Sky products and services_ - _Be a Ambassador selling the right package to the right customer_ - _Work 40 hours over 5 days out of 7_ **What you’ll bring**: - _Brilliant at...


  • Bangor-on-Dee, United Kingdom CUBE Consulting Full time

    Due to continued growth, we are looking to hire an Internal Sales Representative to support our established business. This is a great opportunity for personal future development and career progression within an ever growing industryYou will be:• Speaking to business customers in order to sell services via phone, email, or other online channels.• Develop...


  • Bangor, United Kingdom Teleperformance Full time

    Overview: **Customer Service Advisor** **Location**:Work from home **Start Date**: 23/01/2023 **Contract**: Permanent **Hours of Work**: 37.5 hours per week. Full flexibility required Monday to Friday 8am - 8pm, Saturday & Sunday 8am - 4pm. **Training**:11 Days, Monday to Friday 9am - 5:30pm. **Salary**: £18,525 (£9.50/hour) **Is this role right for...