Multisite Member Host

6 months ago

Leeds, United Kingdom Wizu Workspace Full time

**MULTISITE MEMBER HOST**

**JOB DETAILS**
Working hours = Full time, 8:30-17:30, Monday-Friday
Salary = £22,000-£24,000 PA
Location = Leeds city centre locations (all within walking distance of each other)
Start date = ASAP
Reporting to = Allocated Community Manager/Centre Manager

**WIZU**
At Wizu, we’re tired of dull, boring workspace. We do things differently, creating bright, incredible spaces where the best businesses thrive - and our members love us for it. We work hard, but have the best fun doing it, and our passion is always rewarded.

To be the best (we are btw), then you have to surround yourself with the best people - which is where you come in. We have an exciting opportunity for a talented and passionate Multisite Member Host to join our growing team at Wizu Workspace.

This role is to be carried out across the ‘Parks’ cluster which includes 3 of our Wizu centre’s all within walking distance of each other.

**RESPONSIBILTIES**
Your primary responsibilities will include (though will not be limited to):
**ADMIN AND RECEPTION COVER**
- Meet and greet members and visitors in reception offering a warm ‘Wizu welcome’
- Assist with keys and fobs including set up, replacements and charges.
- Support with answering member queries, including management of meeting rooms bookings
- Assist with any reported issues efficiently and help with a resolution
- Assist with reception cover where required for annual leave or lunch cover across the Wizu network in Leeds on a daily basis

**BUILDING & OPERATIONS**
- Assist the team to deliver operational excellence within the centre.
- Assist with the ‘opening’ and ‘closing’ of the centre on a daily basis.
- Replenish communal kitchen facilities and stock throughout the centre.
- Assist with the day-to-day operations of the centre, including reception and diary management duties.
- Assist with the proactive completion of daily spot checks and floor walks to ensure centre standards and compliance.
- Assist with monthly excellence audits and any follow up tasks as required.
- Adhere to Wizu policies, procedures and processes and ensure all relevant checklists and documents are complete and current.
- Assist with overseeing basic centre maintenance and compliance including health and safety, fire regulations, checks and audits.
- Help to prepare the third-party contractor work list.
- Liaise and meet with various contractors and suppliers onsite when required.
- Assist with building requests submitted through the portal and directly, as required.
- Ensure an understanding of building specifics, including layout and compliance information.
- Submit relevant facilities requests to the Site Services team.

**MEMBERS**
- Ensure membership records are accurate and current.
- Act as first point of contact for any member queries or issues.
- Strive to provide consistent excellent service to all members and record feedback.
- Update and promote the Wizu member portal.
- Assist with planning member events to help build the Wizu community and connect members.
- Ensure all meeting room bookings and events are of the highest standard.
- Complete the onboarding of all new co-working members when the Community Associate is not available.

**SALES AND FINANCE**
- Assist with ensuring your centre is ‘show ready’, and that at least four vacant offices are ready to present where possible.
- Assist with conducting sales tours and co-working taster days when the Community Associate or Community Manager is not available.
- Provide prompt feedback to the sales team directly and via the CRM after all sales tours.
- Assist with the administrative elements of virtual office sign-ups for your centre.
- Add one off charges to members account such as replacement fobs/keys, postage, printing, parking, etc.
- Ensure member move in and out due diligence.
- Adhere to the debt process.
- Ensure systems are adequately and efficiently kept up to date.

**TEAM**
- Assist with training and onboarding new team members where necessary.
- Be responsible for and ensure you are in a position to fulfil the Community Associate’s roles and responsibilities in the event of their absence.

**SKILLS AND REQUIREMENTS**
- Flex industry or hospitality experience is preferrable but not essential
- Show enthusiasm and energy to create a positive atmosphere
- Presentable and confidently represent the brand at all times
- Excellent written and communication skills
- Be a team player and have a passion for dealing with people
- Work to a high standard in a fast-paced environment
- Have a positive 'can do' attitude with a willingness to learn
- Thrives under pressure and enjoys working in a team environment but is also highly motivated and works well alone

**WHAT YOU’LL GET IN RETURN**
- A workplace with a family feel. We’re a close-knit team who always have each other’s back
- Expert training from an industry-leading professionals
- The best team events. We love celebrating our successes t

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