Family Information Service Officer

4 weeks ago

Ealing, United Kingdom Adecco Full time

**JOB TITLE:Family Information Service Officer**

**LOCATION**:Ealing (some remote working)

**PAY RATE**:£18.27 per hour paye / £24 per hour umbrella

**DURATION/HOURS**: 3 months (possible extension)/ Mon-Fri 35 hours

**START DATE**: ASAP

**Role purpose**:

- To contribute to the work of the team in ensuring that the service's information is accurate, up to date, accessible and timely in order to respond to customer needs.
- To maintain accurate records of customer contacts and enquiries thus enabling the service to report on service delivery and on the needs of communities with regard to childcare and services for children and young people.
- To support the team and colleagues in Planning Commissioning and Partnerships in ensuring that principles of equality and diversity are embedded in the day to day work of the service.

**Key accountabilities**:

- To provide high quality, impartial and responsive customer service to members of Ealing communities through dealing effectively with telephone enquiries, participation in rotas for face to face contact and undertaking surgeries/ outreach work in communityvenues
- To undertake research as needed in order to respond fully to customer enquiries and to share outcomes of research with colleagues in order to improve overall service delivery.
- To take responsibility for working constructively with customers to resolve concerns and deal with complaints when appropriate.
- To contribute to the work of the service in delivering on the council's commitment to equality and diversity through planning and delivery of activities targeting isolated communities and areas of unmet need.
- To contribute to the updating, development and dissemination of user friendly, up to date and accurate information and publicity in a range of formats (both electronic and paper) to meet customer needs.
- To maintain positive links with a range of services and agencies to maximise community access to information about childcare and children's services in the borough.
- To use a range of IT and manual recording systems to record customer contacts, log enquiries and other key information for use by service managers in planning and reporting on the quality of the service provided.
- To ensure that services are delivered in line with the Council's Customer Charter and the FIS Statement of Service.

**Knowledge, Skills & Experience**:

- Excellent communication skills in order to listen to a diverse range of customers and support them in identifying their needs and requirements and to respond in a positive, impartial and helpful way.
- Excellent writing skills in order to prepare clear and accessible information in April 2009 Core HR & OD Department number of formats for a variety of audiences.
- Understanding of and commitment to delivering excellent customer care to all FIS customers. This includes parent/carers, professionals and colleagues
- Excellent IT skills including Word, Excel, databases and information systems
- An understanding of Ealing's Early Help Assessment and Plan and multi-agency and targeted support.
- Knowledge and awareness of SEND Reforms and the Local Offer
- Experience of providing information advice and guidance

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

  • Ealing Family Coaching Volunteer Mentor

    2 months ago

    Ealing, United Kingdom Family Lives Full time

    **FAMILY LIVES - Ealing Family Coaching Volunteer Role** - Are you a caring and compassionate person that can spare a few hours a week to help families in the Ealing area?_ **Become a Family Mentor Volunteer for our Ealing Family Coaching Service**: This is an opportunity to make a real difference to families who may be facing difficulties within their...

  • Ealing Family Coaching Volunteer Mentor

    2 months ago

    Ealing, United Kingdom Family Lives Full time

    **FAMILY LIVES - Ealing Family Coaching Volunteer Role** - Are you a caring and compassionate person that can spare a few hours a week to help families in the Ealing area?_ **Become a Family Mentor Volunteer for our Ealing Family Coaching Service**: This is an opportunity to make a real difference to families who may be facing difficulties within their...

  • Ealing Family Coaching Volunteer Mentor

    2 days ago

    Ealing, Greater London, United Kingdom Family Lives Full time

    FAMILY LIVES - Ealing Family Coaching Volunteer Role Are you a caring and compassionate person that can spare a few hours a week to help families in the Ealing area?_Become a Family Mentor Volunteer for our Ealing Family Coaching Service:This is an opportunity to make a real difference to families who may be facing difficulties within their family lives, or...

  • Probation Service Officer

    2 months ago

    Ealing, United Kingdom Service Care Full time

    **Probation Service Officer** **Overview** The job holder will undertake the full range of work with offenders before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. **LOCATION**:Ealing, W13 9HH **HOURS OF WORK**:28 hours per week **DURATION OF ASSIGNMENT**: 3 months **PAY RATE**:£20.85...

  • Children's Services Records Officer

    2 months ago

    Ealing, United Kingdom Adecco Full time

    **JOB TITLE:Children's Services Records Officer** **LOCATION**:Ealing (Hybrid working) **PAY RATE**:£16.82 per hour paye **DURATION/HOURS**: 3 months (possible extension)/ Mon-Fri 35 hours **START DATE**: ASAP **Role purpose**: - To support the Information and Records management function to maintain effective systems for electronic and paper records...

  • Senior Probation Officer

    2 weeks ago

    Ealing, United Kingdom Service Care Full time

    **Senior Probation Officer** Service Care Solutions are the current holders of the Probation Service contract. We specialise in the criminal justice sector and have access to all vacancies across the country offering a wide range of opportunities! We are currently looking for a Senior Probation Officer to join Ealing Probation Delivery...

  • Brokerage Support Officer

    3 weeks ago

    Ealing, United Kingdom Service Care Full time

    Brokerage Support Officer needed with London Borough of Ealing **Start** **Date**: - ASAP **Location** - Ealing **Duration** - Initially 3 months **Hours** **per** **week** - 35 hours per week **Salary** - £18.27 ltd an hour **Description**: - To commission and purchase packages of care in the home - To facilitate hospital discharges - To deal with...

  • Probation officer

    2 months ago

    Ealing, United Kingdom Service Care Solutions Full time

    We are seeking a dedicated and compassionate Probation Officer to join our team in Ealing, London. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into society. This position offers a competitive pay rate of £26.45-...

  • Probation officer

    3 weeks ago

    Ealing, United Kingdom Service Care Solutions Full time

    We are seeking a dedicated and compassionate Probation Officer to join our team in Ealing, London. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into society. This position offers a competitive pay rate of £26.45-...

  • Probation officer

    2 months ago

    Ealing, United Kingdom Service Care Solutions Full time

    We are seeking a dedicated and compassionate Probation Officer to join our team in Ealing, London. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into society. This position offers a competitive pay rate of £26.45-...

  • Placement Review Officer

    2 weeks ago

    Ealing, United Kingdom Service Care Full time

    Placement Review Officer needed with London Borough of Ealing **Start** **Date**: - ASAP **Location** - Ealing (Hybrid) **Duration** - initially 3 months **Hours** **per** **week** - 35 hours per week **Salary** - £18.27 - £24 ltd an hour **Description**: - To work within one of three community mental health teams (locality) - You will be versed in...

  • Probation officer

    4 weeks ago

    Ealing, United Kingdom Service Care Solutions Remote Work Freelance Full time

    We are seeking a dedicated and compassionate Probation Officer to join our team in Ealing, London. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into society. This position offers a competitive pay rate of 26.45- 29.30...

  • Probation officer

    3 weeks ago

    Ealing, Greater London, United Kingdom Service Care Solutions Full time

    We are seeking a dedicated and compassionate Probation Officer to join our team in Ealing, London. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into society. This position offers a competitive pay rate of per hour and...

  • Probation officer

    4 weeks ago

    Ealing, Greater London, United Kingdom Service Care Solutions Full time

    We are seeking a dedicated and compassionate Probation Officer to join our team in Ealing, London. As a Probation Officer, you will play a crucial role in the criminal justice system by working with individuals on probation to ensure their successful rehabilitation and reintegration into society. This position offers a competitive pay rate of per hour and...

  • Neighbourhood Officer

    6 days ago

    Ealing, United Kingdom Noble Recruiting Full time

    **Neighbourhood Officer** **Start: 5th June (3 Month Contract)** **Location: Ealing** **Salary: £17.09 p/Hour** **Our client**: Our client are one of the largest Housing Associations in the South-East, and are looking for a Neighbourhood Officer to join their busy team for 3 months'. **Main purpose of the role**: To deliver high quality housing...

  • Information and Advice Coordinator

    2 weeks ago

    Ealing, United Kingdom Adecco Full time

    Job Advert: Information and Advice Coordinator 🌟 ✨Industry: Public Sector✨ 💼 Job Title: Information and Advice Coordinator 📍 Location: Ealing, London 💰 Remuneration: £19.50 PAYE, £25.36 Umbrella - per hour 📅 Contract Details: Temporary, 3-month contract 🗂️ Responsibilities: Coordinate information and advice services in...

  • Family and Carers Practitioner

    1 week ago

    Ealing, United Kingdom Change Grow Live Full time

    Overview: **Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. We have an exciting role for a** Family and Carer Practitioner **to join our...

  • Housing Solutions Officer

    1 week ago

    Ealing, United Kingdom Adecco Full time

    Job Title: Housing Solutions OfficerLocation: Ealing, LondonHourly rate : £20.52 PAYEContract Type: TemporaryContract Length: 3 months, possibility of extensionWorking Pattern: Full Time, 35 hoursResponsibilities:Assist individuals and families in finding suitable housing solutions within the Ealing area.Utilise expertise in allocation systems such as...

  • Housing Solutions Officer

    2 weeks ago

    Ealing, United Kingdom Adecco Full time

    Job Title: Housing Solutions Officer Location: Ealing, London Hourly rate : £20.52 PAYE Contract Type: Temporary Contract Length: 3 months, possibility of extension Working Pattern: Full Time, 35 hours Responsibilities: Assist individuals and families in finding suitable housing solutions within the Ealing area. Utilise expertise in allocation...

  • Ehcp Amendment Officer

    1 week ago

    Ealing, United Kingdom Ealing Council Full time

    **EHCP Amendment Officer** **Location**:Ealing **Salary**:£30,699 - £31,731 inclusive Grade 6 Ealing Council are recruiting an EHCP Amendment officer on permanent contract starting as soon as possible. The EHCP Amendment Officer will support the SEN team to ensure that the Education Health and Care Plans drafted to a high standard and are regularly...