Retail Sales Assistant

2 days ago

Shepherd's Bush, United Kingdom Majestic Wine Warehouses Ltd. Full time

**Fancy joining the UK’s number one Wine Specialist?**

**Majestic Wine Shepherds Bush are looking for a dynamic, ambitious and driven individual who wants to grow and develop in a company that's revolutionising retail**

**Who are we?**

Majestic is the UK’s largest specialist wine retailer, operating a network of over 200 stores nationwide. Founded in 1980, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1,100 different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1,000 WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.

**The Role**

Do you love how it feels to help customers discover new products that they will love? As a Sales Assistant, you will join the Shepherds Bush team You'll be driving GP growth in your store through market-leading customer service.

Majestic is dedicated to delivering a customer experience that’s unlike any other - because you simply can’t taste wine online It starts with you discovering customers’ needs. And with the support of your store team members, you match those needs with the right products.

Every day is an opportunity for you to convert another wine lover into a loyal Majestic customer - helping them to discover and purchase wines they love

Whether you are looking for the opportunity to progress in your career or flexibility to suit your lifestyle, this can be the perfect role for you.

Majestic offers the very best opportunities and training; giving you the chance to immerse yourself into the wonderful world of wine. Our mission is to delight our customers with our fantastic products and impressive knowledge provided by our skilled teams in-store - whether they are a wine connoisseur or a first-time buyer

**Key Responsibilities**

At Majestic Wine our Customers are at the heart of everything we do. In this role, you’ll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

Therefore, we are looking for people who:

- Have a passion for engaging with customers and delivering a 5* customer experience, ensuring they leave our store feeling valued and satisfied.
- Can prioritise tasks and be efficient with your time, so you can spend more time with our customers finding wines they’ll love
- Have a friendly and vibrant personality, with the ability to engage and interact with our customers.
- Have the ability to adapt to working in different paced store’s - no day is the same
- Have the confidence to talk to our customers about the wine we sell in-store.
- Have an eye for detail and are willing to play a key-part in making sure the store is neat, safe and an attractive place for our customers to shop in.
- Willingness to develop and improve your wine knowledge so you can share this with our customers (don’t worry, we will teach you everything you need to know)
- Maintain outstanding store condition and visual merchandising standards.
- Will be happy to pick wine orders and jump in the van to deliver them if needed.
- Have a positive can do attitude, always willing to help out and be a real team player.

**Knowledge & Skills Required**
- The ability to provide great customer service by proactively greeting, acknowledging and helping customers both in-store and out doing deliveries.
- Proven experience in previous Retail or Hospitality positions.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
- Adaptable and resilient to meet the ever changing demands of our business.
- You work hard for customers, your team and your store.
- WSET Qualification or Wine knowledge - desirable but not essential.
- The ability to prioritise to ensure anything you do is right for our customers.
- You are reliable, punctual and a good timekeeper.
- You must be smart and tidy at all times and work hard to keep our stores running smoothly in immaculate condition.
- Over 20 years of age.
- Basic understanding of sales principles and customer service practices.
- Solid communication and interpersonal skills with a friendly, confident and engaging personality.

**What is in it for you**:

- Competitive Salary & Performance Bonus
- Up to 20% staff discount
- Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes
- Fantastic incentives that take you around the world to explore our different vineyards.
- A contributory Compa

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