Business Improvement Lead

4 weeks ago

Hertford, United Kingdom Mosaic Recruitment Full time

We are looking for an organised high calibre Administrator with experience of documenting processes and producing guidance documents

This is a hybrid role but will involve coming to the office for meetings and for the first six months gaining a real understanding of the business as well as meeting people.

The role will be to manage a standardised approach to documenting business-wide processes and systems ensuring they are; consistent, reviewed to find business improvements and efficiencies, stored and communicated effectively.

Oversee documentation development and administer and manage document reviews to ensure policies, processes and associated documents are kept up-to-date and accessible on all internal and external systems.

Lead on business improvements using a range of Lean Six Sigma methodology to identify, analyse, test, audit and implement business improvements and efficiencies to support all stakeholders as well as validating business improvement suggestions from around the business.

**Key responsibilities will include**:
**_Policy and Process Coordination _**
- Coordinate the development of company policies, standard operating procedures (SOP) and all associated documentation.
- Develop documentation from draft, proofread and agree final versions with the appropriate document owner as part of the Document Management Process.
- Work with Project Managers / project team members to create processes and supporting documentation to support the implementation of new products and/or services
- Support with the dissemination of new procedures and documentation across the company.

**_Business Improvement_**
- Analyse processes to identify waste, areas for improvement and efficiency opportunities and suggest solutions to improve the process.
- Devise and test improvement solutions by working with management, process owners and departmental teams while also documenting requirements.
- Using available customer and process feedback data, appropriately analyse and recommend appropriate action in the form of improvement projects or amendments to process.
- Conduct periodic process health checks in order to identify process inefficiencies, deviations to standard working practices, further process developments and/or training needs.
- Ensure that process improvement initiatives are align to business requirements.
- Serve as a facilitator of continuous improvement culture and employee involvement.
- Deploy appropriate methodologies to problem solving and support teams to solve problems. Ensure the escalation process for problem solving is effective.
- Perform root cause analysis to identify potential issues and create innovative solutions to resolve problems.
- Consistently promote high standards through personal example and roll out through the business so that process operators understand the standards and behaviours expected.
- Communicate effectively with various levels within the business to educate in lean methodologies and how recommended changes can cut waste from operating procedures, influencing and motivating both proactively and reactively.
- Work closely with IT to implement any IT relation solutions.

**Person Specification**:

- Educated to ‘A’ level standard or equivalent
- Equivalent to a Six Sigma yellow belt level would be desirable
- Experience of documenting processes and producing guidance documents
- Experience of working across teams to deliver cross-functional projects.
- Excellent organisational, administrative and coordination skills
- Ability to plan activity and manage time effectively
- Capable of managing multiple projects and priorities
- Ability to research, interpret and manage information
- Ability to present information to suit user needs
- Ability to accurately proofread with exceptional attention to detail
- Ability to interact and build relationship with a wide audience
- Excellent IT skills

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