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Host

4 months ago

Newcastle upon Tyne, United Kingdom Jalou Newcastle Full time

**Job Ref**:CG10410

**Branch**:Jalou Newcastle

**Location**:Jalou, Newcastle Upon Tyne

**Salary/Benefits**:Great Salary + Cairn Staff Rate + Other Benefits

**Contract type**:Permanent

**Hours**:Part Time

**Shift pattern**:Friday and Saturday Nights

**Hours per week**:8-15

**Posted date**:13/05/2024

**Closing date**:26/06/2024

**Working with us provides great benefits, including**:

- **Access your pay as you earn it** through our financial wellbeing platform ‘Wagestream,’ a tool that lets you track your earnings in real-time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.
- **Discounted Hotel Stays** across our UK sites, and if you work for a branded venue, around the World
- **50% off Food Beverage** at all our Hotels FB Venues
- **Spa Discounts **at our venues with a Spa
- **Retail, Cinema Leisure Discounts**:

- **Development Opportunities** via our ‘Grow with us’ initiative, including **Apprenticeship opportunities, **our **Development Programmes, **and more
- Monthly **‘Star of the Month’ Awards**:

- **Long-service Awards,** that start after 1 year of service
- **‘Recommend a Friend’ Incentive** - Be rewarded for referring someone you know
- Access to a confidential **‘Employee Assistance Programme (EAP)’** available 24/7, 365 days per year.
- **Pension Scheme**:

- Other **incentive programmes** that run throughout the year

**About the role**

You'll likely be the first person our guests will meet when they arrive to our Venue in readiness for their booking or celebration.

As well as ensuring everything is set up and ready as per the pre-arranged requirements, you will also be responsible for providing table and bottle service upon request. Provide welcome packs, welcome all guests in a friendly, sincere, and professional manner, delivering inspirational service every time; check the venue throughout your shift to maintain a high level of cleanliness and to ensure guests are enjoying their time and doing so in line with our responsible drinking policies. Touching base with the guests throughout the event to ensure everything is going to plan.

You’ll also assist with the opening/closing procedures of the business, ensure our guests events run smoothly and without a hitch.

**About you**
- Strong communication skills through a variety of means
- Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
- Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
- High attention to detail and accuracy - great at managing one’s own time

**Benefits**
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy' Training Development Opportunities
Cycle 2 work scheme*
(* Applies to positions above minimum wage)