German Speaking Customer Services Agent

2 days ago

Manchester, United Kingdom Jobwise Ltd Full time

**German Speaking Customer Service Advisor required for the UK's leading facilities management and professional services company. The business look after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools, andgovernment offices. The Company put their customers at the heart of everything they do and are keen to hire a team of people who are passionate to deliver 1st class customer service. You'll be the initial point of contact between the business and their customers.It'll be up to you keep clients updated, handle their issues, and ensure their requests and queries are dealt with professionally.**
**This role would suit someone with a helpdesk, call centre or contact centre background who can speak fluent German to business level and offers a competitive salary of up to £25k, dependent upon experience**
**What will you be doing as a German Speaking Customer Service Advisor?**:

- Being the single point of contact for the Customer, taking initial contact from multiple customers
- Providing a consistent and exceptional level of service, ensuring customer's requests and queries are dealt with professionally, efficiently and successfully
- Raising of various types of Service Requests, ensuring they are logged on the system and routed correctly
- Where commercially agreed with a customer, arrange suitable appointments
- Advising customers of work entitlement and progressing Service Requests accordingly
- Providing updates to customers
- Handling complaints, following correct escalation as and when required
- Resolving any complaints in an efficient and professional manner
- Chasing and actively escalating jobs to the relevant department/department manager
- Running regular reports to enable tracking and workflow
- Working alongside various departments effectively to ensure requests are dealt with correctly
**We would LOVE to hear from you if you have the following skills and experience**:

- You must be able to speak, read and write German fluently, to business level
- Previous experience working within a contact centre / call centre environment would be preferred
- Excellent telephone manner, being polite and courteous at all times
- A team player who is able to confidently interact with others, but who is also able to work independently
- Logical thinker with good organisation and administration skills
- Accuracy and attention to detail
- Great communicator, who listens to and understands our customers
- Strong communication and interpersonal skills
- Reliable and flexible
- Customer focused
- Team player with a genuine passion for delivering exceptional customer service
- Punctual
- Enthusiastic with a positive can do' approach
- Your previous roles could have included Helpdesk Advisor, Customer Service Advisor, Customer Contact Centre Advisor, Contact Centre Advisor, Customer Service Agent, Facilities Helpdesk Advisor, Customer Service Representative, Customer Service Executive,Inbound Customer Service Agent
**What will you get in return for your work as a German Speaking Customer Service Advisor?**:

- Salary of up to £25k, dependent upon experience
- Hours of work are Monday to Friday 6am to 3pm
- Holiday Entitlement is 25 days + bank holidays
- Working for the UK's leading facilities management and professional services company
- Discount scheme available with savings across 100s of retailers on a variety of products and services
- Free parking
- Cycle to work scheme
- Close to major motorway and public transport links
- There are multiple vacancies available as they are setting up a new team
- Team incentives and celebrations and Company events
- Company benefits scheme which gives you the chance to purchase flexible benefits including additional holiday
- Dental care
- Interest Free loans for technology and much more
- Employee Assistance Programme, 24/7 virtual GP service for you and your household and free Life Assurance Cover
**If this sounds like a role you will LOVE, please send your CV today**:

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