Band 4 Reception and Switchboard Supervisor

4 weeks ago


Erdington, United Kingdom Birmingham and Solihull Mental Health NHS Foundation Trust Full time

To supervise the Reception and Switchboard operation at Highcroft site and ensure effective operation of these functions and provision of the services.

To ensure that the Reception and Switchboard staff and services are effectively supervised.

To ensure the required staffing cover for the Reception and Switchboard Services is maintained at all times.

To ensure that all Reception and Switchboard procedures relating to the Services are implemented and adhered to by the Reception and Switchboard staff at all times.

(The Reception Services are for the Highcroft Site and the Switchboard Services are for the ‘north’ of the Trust and both operate from 07.30 to 22.00 hours, 7 days a week.

Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.



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