Tenancy Sustainment Officer

6 months ago

Rugby, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary**
**Tenancy Sustainment Officer**
**- Housing Services**

**Reference no: Rugby 5234128**

**Pay rate: £14.92 per hour PAYE**

**Hours per week: 37 Monday - Friday, normal working hours**

**This opening assignment is for 3 months**

**City: RUGBY, Warwickshire**

**Office and site based role**

**Full UK driving licence**

A Tenancy Sustainment Officer is required to provide all housing management functions of the Council as far as they affect tenants to achieve the Council’s housing objectives and the priorities of the Council. To contribute as a member of a multi-functional team of housing staff to provide a seamless, qualitative and customer focused service, ensuring that customer care is maintained to the agreed standards according to the Council’s purpose, aims and values.

Key responsibilities:

- Liaise with Team Leader to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems. Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a post tenancy check.
- Work with internal departments and external organisations to ensure where possible tenancies are sustained through a multi-agency approach and individual support packages.
- Advise tenants on appropriate payment methods such as standing orders, direct debits, online payments, etc. In particularly encourage the take up of Direct Debit Mandates.
- Complete income and expenditure exercises with customers to ensure they are in receipt of all eligible benefits and are offered assistance around their budget. Where appropriate working with partner organisations to ensure the customer has access to specialist support.
- Provide support and guidance to Independent Living Coordinators around technical housing management functions.
- Review flexible and introductory tenancies within appropriate timescales and make decisions based on the review around the rent account, anti-social behaviour and suitability of the property.
- Investigate, report and act upon possible breaches of tenancy conditions using all appropriate methods including Court action to remedy breaches. Manage and investigate complaints of anti-social behaviour and neighbour disputes and take prompt and appropriate action against offenders in conjunction with other agencies such as the police and social services.
- Regularly undertake estate visits and health and safety inspections to ensure the effective management of the housing stock, taking immediate remedial action to deal with any health and safety issues arising.
- Attend at Court when necessary to give evidence on behalf of the Council but at all times ensuring your health and safety. When required provide reports for children and adult social care proceedings

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Qualifications**:

- Working towards full membership of the Chartered Institute of Housing or equivalent qualification desirable.

**Experience**:

- Experience of court processes relating to rent collection.
- Experience of Rent Collection. Proven track record of working in the rent collection environment and have an in depth understanding of the legal process and the Pre-Action Protocols.
- Experience of reviewing flexible and introductory tenancies within appropriate timescales and making decisions based on the review around the rent account, anti-social behaviour and suitability of the property.
- A minimum of 2 years relevant experience in a customer focused environment. Previous experience dealing with the public both face to face and by telephone with a varying customer base.
- Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate.

**Skills & Abilities**:

- Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing.
- Able to maintain confidentiality and compliance to Human Rights and Data Protection legislation.
- Able to work independently and as part of a team, prioritising own workload and meeting deadlines.
- Able to carry out day-

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