Call Centre Agent

**About us**

**Rapport Fundraising** is a specialist direct marketing agency that works solely with the not-for-profit sector to provide tailored fundraising solutions. We work with high profile charities throughout the UK and Ireland, and you will play an important part in helping to generate much needed funds for many great charitable causes.

We have over 15 years of fundraising experience and a genuine passion for making a difference in the world.

Any good business knows that investing in people is one of the most valuable things you can do. Our customer service representatives are a much-valued position within the company, they are the first point of contact for our customers. So, if you would you like to work for a company that values their staff, and understands the need for a true work
- life balance, we would love to hear from you.

Our work environment includes:

- Modern office setting
- Growth opportunities
- Casual work attire
- Social events
- Relaxed atmosphere
- Flexible working hours
- On-the-job training
- Safe work environment

**Responsibilities**:

- To provide excellent service to all supporters in line with company standards.
- To ensure all relevant information is recorded on internal and external systems where required.
- To have a good understanding of the client on each campaign.
- To provide accurate information to the supporters.
- To work as part of a team with all staff to meet the company objectives.

**Job Types**: Full-time, Permanent

**Salary**: £19,900.00-£20,693.00 per year

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Bonus scheme
- Loyalty bonus
- Performance bonus

Work Location: In person

Flextime