Hospitality Assistant

2 months ago

London, United Kingdom MillerKnoll Full time

Why join us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job title: HOSPITALITY ASSISTANT

Department: FACILITIES

Reports to: Office Manager, London Showroom

Location: Herman Miller Ltd, 2 Kingsway, London, WC2B 6LH

Job summary

Your key responsibilities will be to ensure the smooth running of the London showroom internal and external catering provisions, including any events and meetings. Working in a very busy environment, you will have the passion, drive and self-motivation required to achieve high standards.

The role also includes ad-hoc facilities admin duties as well as postal/courier services

Specific responsibilities
- Provide refreshments and lunches as necessary and clear as soon as possible
- Manage lunch requests as they come through and place lunch orders, ensuring all dietary needs are captured and internal policies are followed
- Monitor meeting room diaries to capture any last-minute changes for London Showroom
- Ensure meeting rooms are prepared and well presented
- Assist with moving furniture to help prepare rooms for events and training
- Book meeting rooms and catering for customer visits as required
- Ensure café area is clean, tidy, and replenished though out the day
- Manage stock control and place orders when required
- Monitor daily milk supplies, keeping milk urns topped up throughout the day and amending the order as required
- Ensure the coffee machine is cleaned, stocked, and regularly serviced, and the kitchen area is always kept clean and tidy
- Put dishwasher on and empty
- Regularly walk through the showroom on a day-to-day basis to ensure it is presentable and kept to a high standard
- Manage post requirement and contract for the franking machine
- Process daily courier items; challenging employees when correct information isn’t provided
- Support the organisation of events
- Ad hoc Facilities administration duties as requested by the Facilities Manager (if required, empty recycling bins/ general waste)
- Cover Reception when required
- To be customer focussed at all times, by being approachable and exceed expectations
- Build relationships with internal employees and other departments.

Company requirements

Health & Safety; ensure that safe working practices are followed. Attend safety briefings, as requested. Take responsibility for your own, employees, contractors, and visitor safety in accordance with The Health & Safety at Work Act 1974, and The Management of Health and Safety at Work Regulation 1999

Compliance; ensure compliance with business systems, processes, certification schemes, regulations and legislation relevant to the scope of your role. Support internal quality controls and audits to demonstrate compliance.

Health & Safety; ensure that safe working practices are followed. Attend safety briefings, as requested. Take responsibility for your own, employees, contractors, and visitor safety in accordance with The Health & Safety at Work Act 1974, and The Management of Health and Safety at Work Regulation 1999

Compliance; ensure compliance with business systems, processes, certification schemes, regulations and legislation relevant to the scope of your role. Support internal quality controls and audits to demonstrate compliance.

Job holder requirements
- Ideally having previous experience in a Hospitality role
- Proficiency in Microsoft Office Suite (Word, Excel and Outlook)
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Excellent communication and customer service skills

Company values

Leadership - leading by example

Purpose - energy and drive

Beliefs - integrity and trust

Design - problem solving

Connections - relationships

Growth - continuous improvement

Performance - achieve standards

Who We Hire?

Simply put, we hire everyone. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

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