Customer Service/office Administrator
3 weeks ago
**EM Training Solutions - Barking IG11 Part-time, Contract**
EM Training Solutions Ltd is a leading Construction and Rail training provider accredited by several awarding bodies; we deliver training courses to over 500 delegates per month. We are also a Pearson VUE accredited test Center for CITB CSCS tests; Pearson VUE is the global leader in computer-based testing for information technology, academic, government, and professional testing programs around the world. We work with public and private sector organisations to deliver a range of courses and testing.
We are now hiring for apart-time Centre Administrator to join our team at our Barking, IG11 7BW training Center. We are looking for an individual with experience within a busy office environment; they must have an excellent telephone manner with the ability to sell courses over the telephone and to deal with clients from a wide range of backgrounds. To this end, they must be of an emphatic and patient disposition.
**Pay**: 21,000-22,000 PA (Pro-Rata)
**Hours**:09:00AM-06:00PM (1 hour paid break)
**Days**: Monday, Thursday, Friday
**Responsibilities**
The Administrator position is responsible for providing a secure training/exam delivery and superior customer service in a comfortable friendly environment.
- Manage administrative duties within your role
- Sale our products over the telephone, in-person and online
- Comply with all testing/training procedures and strictly adhere to company policies using careful judgment
- Troubleshoot with external departments to fix technical issues
**Schedule Requirements**
EM Training is an equal opportunity employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
**Qualifications**
A Minimum of A’ levels and GCSE (B or above) English or equivalent is required - Fluent English speaker with good writing skills; speaking another European language will be advantageous
- Sales/Customer service background is preferred
- Experience of working in a busy administration role preferred
- Must be highly organised ,punctual and reliable
- Must be flexible in work hours and days
- Intermediate to experienced user of Microsoft Office (Word, Excel and Outlook)
- . Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.
- Must be able to take a Pearson Vue invigilators’ exam within the first 4 weeks of employment (Will be trained)
**Job Types**: Part-time, Temporary contract
Contract length: 12 months
Part-time hours: 27 per week
**Salary**: £21,330.00-£22,400.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Barking, IG11 7BW: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 23/04/2023
Reference ID: Experienced Office Administrator
Expected start date: 24/04/2023
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