Telephonist

Coventry Health Visiting Service are seeking an enthusiastic and hard-working telephonist with experience preferred but not essential as all training will be given to do this important role. Come and join our amazing Family, Health and Lifestyle Service. These positions are based at Moat House Leisure and Neighbourhood Centre, Coventry or Charter Avenue.

The primary responsibilities are answering our Single Point of Access Phone line and filtering these to the appropriate teams.

We will be looking for someone who is well organised; demonstrates good communication skills; can demonstrate computer and telephone skills; demonstrates an understanding of the importance of effective team working and understands the importance of confidentiality.

It is essential that applicants can meet the travel requirements of the post.

Full Agenda for Change Terms and Conditions apply.

To undertake general telephonist duties acting as the first point of contact for our Service users and staff.

The Telephonist role is primarily to manage the Single Point of Access for the Family Health and Lifestyle Service.

The role will be primarily based at Moat House Coventry, but may on occasions be asked to work from Charter Avenue site also.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

To receive and redirect telephone calls to the appropriate department and teams in an efficient and friendly manner.

Follow set procedures when reporting faults with equipment.

To maintain a helpful and confident manner when dealing with service users, visitors and staff in order to promote a caring and professional image of the Trust.

To assist the general public and other organisations with enquiries over the telephone.

To cooperate with colleagues and management to ensure the Health and Safety of themselves and others.

Regular use of the Trust computerised Patient Administration System, Lorenzo, to locate client’s and assist with enquires, therefore the post holder needs to be conversant with basic computer skills.

To accurately record any messages taken and forward to appropriate person/department.

To have good interpersonal skills and be able to communicate with all level of staff, service users and visitors.

To take all necessary care for the security of equipment and information.

To be able to support with demonstrating tasks and responsibilities of the role to new members of staff.

Some light administration duties, for example photocopying, processing post etc.