Customer Service Advisor

2 weeks ago

Stockport, United Kingdom RecruitmentRevolution.com Full time

Ready to join the largest car company in the world?

Does this sound like you?

+ Enjoy building and retaining strong relationships with customers
+ A passion to resolve customer issues in an efficient and effective manner
+ Have strong communication skills
+ Very strong organisational and prioritisation skills
+ A team player who enjoys helping and supporting others
+ Able to multi-task and switch between tasks
+ You take initiative and ownership of issues with a can-do attitude
+ Thrive in a high-pressured environment
+ A willingness to learn and keep up to date with product and technical information
+ Passionate about the automotive industry and want to work in the world’s biggest manufacturer

We are much more interested in finding people with the right attitude than a wide set of qualifications. If you are an individual who has some customer service experience and is ambitious, keen to learn, and dedicated, we want to hear from you

Your future starts here....

**Role Info**:
Service Advisor
Stockport
Up to £36,000 OTE
Plus Staff Car Scheme, Contributory Pension/Life Assurance Scheme, Training and on-going development with the Award-Winning Toyota Academy, Opportunity for career progression, Plus other excellent benefits/incentives including a Car Benefit Scheme

As one of the leading Toyota Centre’s in the UK we are passionate about ensuring our customers are always put first every day, everywhere.

**About us**:
At RRG Stockport, we are all Brand Ambassadors and live and breathe the Toyota brand and values and are by nature passionate about the products and services that we offer.

Joining us as a Service Advisor offers you the opportunity to develop your career with one of the world's most prestigious companies, working alongside some of the industry’s best talent. Toyota is the highest ranked Automotive Brand in the world and spends more on R&D than any other company.

We are constantly evolving so there is always something new just around the corner

**The Service Advisor Role**:
Customers will spend more time with the service department than sales during the life cycle of their vehicle. Our service team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer.

As a Service Advisor, you will be in a key customer-facing position. When customers need help with aftersales, you’ll be their connection to the Toyota brand and values. You’ll enrich customers’ lives by keeping expectations managed and ensuring that customer issues are resolved.

As a Service Advisor, we’ll count on you to manage the customer experience throughout the service/repair process, supporting customers during the life cycle of their new or used vehicle.

**Key Responsibilities**:
+ Be a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians
+ Connect with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs
+ Provide accurate and consistent estimates, ensuring the customer is fully aware of likely costs and timescales
+ Introduce the customer to the appropriate technician to discuss the work where helpful
+ Schedule work to meet customer requirements, liaising with technicians and bodyshop regarding job complexity and parts availability
+ Track and report issues that could affect customer satisfaction or team targets
+ Encourage the sale of Toyota parts and accessories whenever possible
+ Ensure that opportunities to connect with the customer are not missed by other teams and followed up by relevant specialists
+ Connect personally with customers following service or repairs to ensure total resolution and customer satisfaction

**About you**:
+ Previous customer service experience (essential)
+ Extremely organised, with great attention to detail
+ Flexible, proactive and hard-working
+ Strong people skills - you’re approachable and enjoy assisting colleagues
+ Thrive in a busy, high-pressure environment.
+ Good IT skills (MS Word, PowerPoint and Excel)

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

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