Customer Service Advisor

6 months ago


Hove, United Kingdom Brighton and Hove Bus & Coach Company Ltd Full time

Acting as the conduit between customers and the business, this role is about ensuring our customers receive all the help, support and inspiration that they need to use our services. As the first point of contact, you will ensure that every customer receives outstanding customer service - supported by a range of tools designed to assist you on the phone with customers - and that opportunities for the business to learn and improve are captured, so they can be reviewed by management.

Key duties and responsibilities:

- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Build good rapport with each customer, making them feel valued and important
- Maintain thorough and accurate customer service records
- Keep confidential records and financial information private and secure
- Communicate with other departments to ensure successful customer resolution
- Work with multiple systems in order to give correct and up-to-date information to our customers
- Work closely with other team members to ensure that customer interactions are prioritised, particularly at busier times
- Occasional working away from the office at our retail sites or at events/roadshows may be required

You will need:

- Strong communication skills and passion to support customers, whatever their personal circumstances
- Confidence using a PC and the ability to multitask
- An enthusiastic, positive attitude with a real desire to help others
- Positive and flexible approach to work
- High level of attention to detail and accuracy
- Ability to work shifts over weekends only, along with some earlier starts and later finishes

**Job Type**: Part-time

Pay: £10.00-£12.00 per hour

Expected hours: 15 per week

**Benefits**:

- Company events
- Company pension
- Work from home

Schedule:

- Every weekend
- Weekends only

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



  • Hove, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Hove** **Starting Salary of £23,295 Plus Excellent Benefits Package** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience. **You don’t need to have experience of working in a...


  • Hove, United Kingdom EDF Limited Full time

    **Customer Service Advisor** **Hove** **Starting Salary of £23,295 Plus Excellent Benefits Package** **Full time or Part time (Minimum 24 hours a week from 09:30 - 17:00 Monday - Friday)** Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an...


  • Hove, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a UK Customer Service Advisor to provide excellent customer service and resolve customer issues efficiently at beBee Professionals.Responsibilities:Handle customer inquiries and resolve issues in a timely manner.Provide accurate product and service information to customers.Process customer orders and manage account information.Keep records of...


  • Hove, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Hove, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Hove, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Hove, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...


  • Hove, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Hove, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Hove, Brighton and Hove, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Hove, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating when...


  • Brighton and Hove, United Kingdom Bridge of Hope Full time

    Title**:Helpdesk/Customer Service Advisor** Location**:Brighton** Start Date**:ASAP** Pay Rate**:£12.81ph PAYE** Our client who are one of the leading companies are currently recruiting for a **Helpdesk/ Customer Service Advisor **to join their team on a Temporary basis in the Brighton area with the opportunity to go permanent for the right...

  • Customer Advisor

    5 months ago


    Hove, United Kingdom Boots Full time

    Summary Job Reference: 231420BR - Job Reference: 2 3 1 4 2 0 B R Hove, George Street Fixed Term 7.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and...


  • Hove, United Kingdom Sainsbury's Full time

    **Location** - West Hove Store, Sainsbury's Supermarkets Ltd 361-367 Old Shoreham Road, Hove, BN3 7GD **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Sainsbury's Bank **Job ID** - 229714 We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank....


  • Hove, United Kingdom Brighton and Hove Bus & Coach Company Ltd Full time

    Job Overview: Key duties and responsibilities: - Support customer service advisors to help deliver the best possible experience to all of our customers - Coach customer experience advisors to help develop and enhance their customer service - Provide bi-monthly 1-2-1 meetings with all team members to discuss performance, provide support and development -...


  • Hove, United Kingdom G and K Heating Ltd Full time

    If you take pride in yourself, want to grow and develop, and enjoy making others happy, then you have the foundations to be part of the team here at G&K. At G&K Heating, we strive to offer our customers the best service and employees the best environment to grow, develop and enjoy their work, which is why we are looking for a Customer Support Advisor to...


  • Hove, Brighton and Hove, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a Sales and Service Advisor to provide exceptional customer service and support the store's operations in Hove, United Kingdom.Key Responsibilities:Provide product knowledge and advice to customers to enhance their shopping experience.Operate the cash register and handle transactions efficiently to minimize wait times.Maintain the store's...


  • Hove, United Kingdom The Learning People Full time

    Are you passionate about helping individuals achieve their career goals? Do you thrive in a fast-paced and dynamic environment? If so, The Learning People is seeking a talented **Customer Resolution Advisor** to join our team in Hove. As a leading provider of professional online learning, we are dedicated to empowering individuals to enhance their skills and...

  • Customer Advisor

    6 months ago


    Brighton and Hove, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Various contracts - 29, 21.75, 18.75, 15, 11.25, 7..5 hours per week available.** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.75 per hour (Inclusive of an £0.54 per hour, store specific location allowance)** **B&Q Brighton Local (New Store)** We...

  • Customer Advisor

    5 months ago


    Brighton and Hove, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Various contracts - 15 hours (4 days), 11.25 (3 days), 7.5 hours (2 days) per week available.** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.75 per hour** **B&Q Brighton Local (New Store)** We believe anyone can improve their home to make life...


  • Hove, United Kingdom G and K Heating Ltd Full time

    If you take pride in yourself, want to grow and develop, and enjoy making others happy, then you have the foundations to be part of the team here at G&K. At G&K Heating, we strive to offer our customers the best service and employees the best environment to grow, develop and enjoy their work, which is why we are looking for a Customer Support Advisor to...

  • Askhr Advisor

    6 months ago


    Hove, United Kingdom EDF Limited Full time

    **AskHR Advisor** Do you want to work in a team that supports one another and provides expert advice to colleagues business wide? We’re looking for an AskHR Advisor to join us on a 9 month Fixed-Term basis to deliver just that! **The Opportunity** Our AskHR Advisors are given the platform to directly help colleagues and senior stakeholders business...


  • Brighton and Hove, United Kingdom Tates Cars Full time

    **Tates Motor Group** are recruiting for a **Service Advisor** to work in our busy Multi-Franchise dealership in Portslade, Brighton. You will be responsible for upholding the high customer satisfaction standards for Tates as well as acting as a point of knowledge of all our Manufacturers products and services. You must have previous knowledge of the role...

  • Mortgage Advisor

    4 months ago


    Hove, United Kingdom Countrywide Mortgage Services Full time

    Mortgage Advisor King & Chasemore Estate Agency are looking for a Mortgage and Protection Advisor to join them in Hove.  We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need to be adaptable, self-motivated and comfortable working in...