Project and Account Support

6 months ago

Hinckley, United Kingdom Gatekeeper Systems UK Limited Full time

**Job Description - Project and Account Support**

Gatekeeper Systems is a leading global provider of supermarket loss prevention technology. Due to continued growth in the UK, we are looking for a Project and Account Support colleague who will assist the Project and Account activity of our customers. The Project and Account Support colleague role will report to our Project Account Support Managers. This wide and varied role will suit someone who is highly organised, adaptable and self-motivated, with the ability to multi-task and prioritise effectively, with great follow-up and follow-through to completion skills.

Your role will encompass a wide variety of tasks, including building good relationships, speaking with customers, identifying customers’ needs, dealing with complaints, responding to any issues or queries, raising orders and chasing payments, etc. The role will also encompass administrative and computer work, e.g. completing progress reports, updating spread sheets and conducting analyses.

If you love working closely with people this is an exciting role. This role would suit anyone who is a great communicator and has excellent business acumen. This role will fundamentally help the Company grow by keeping existing customers happy.

Some customers will be challenging to deal with so you will need to act professionally at all times, even when customers are being difficult.

Being a Project and Account Support colleague can be stressful at times. You will have multiple customers and must be able to juggle their different demands.

In this role, you will liaise with cross-functional internal teams (including Service and Business Support departments) to improve the entire customer experience.

As a Project and Account Support colleague, you should be organised and able to analyse key performance metrics as data is at the heart of all decisions we make.

**ESSENTIAL JOB FUNCTIONS**:

- Support the Project Account Managers and Project and Account Support Managers with the management and delivery of the projects within the Company’s portfolio
- Support the Project and Accounts team to ensure projects are delivered to time, quality, cost and profitability targets in accordance with best practice and in house procedures
- Set up and maintain quotations and tracking financials through to completion
- Track purchase orders received from customers
- Administer and assist programme meetings and progress tracking documents
- Track and update project trackers
- Collect performance data and produce relevant reports
- Maintain quality registers (Snags, DoForms, G-Net, StorePort)
- Arranging installations/go-lives with customers
- Implementing appropriate project management methodologies and frameworks such as PRINCE2
- Provide cover and manage projects when Project and Account Support Managers are on leave
- Attending customer meetings
- Support the wider business functions when needed

**QUALIFICATION REQUIREMENTS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to communicate with, and work effectively with colleagues at all levels of the company and customers
- Highly organised, detail-oriented, and great follow-up and follow-through skills
- Computer skills, including software used in this office (Word, Excel, PowerPoint, Outlook, CRM).
- Ability to multi-task and prioritise effectively
- Welcoming, positive, and inclusive attitude
- Good written and verbal communication skills
- Good interpersonal and motivational skills
- Highly numerate and able to analyse and add value to information
- Attention to detail, well-developed organisational skills, able to multi-task on simultaneous projects

**EDUCATION AND/OR EXPERIENCE**

Minimum of 2 years customer service experience. Experience in a technical or manufacturing environment is highly desirable. Strong communication skills, ability to multi-task and ability to retain training knowledge to work independently are a must. Experience of working with large retail operators is a distinct advantage.

**LANGUAGE SKILLS**

Ability to read, analyse and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively to all team members and levels within the organisation and our external customers.

**MATHEMATICAL SKILLS**

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

**REASONING ABILITY**

**OTHER SKILLS AND ABILITIES**
- Exemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities

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