Service Coordinator

2 weeks ago

Honiton, United Kingdom AEP Compressed Air Technologies Full time

**Are you looking for a challenging new role with a great local employer?**

Due to continued success and rapid growth, AEP Compressed Air Technologies are looking for a Service Coordinator/Administrator to join their team based in Honiton.

**Who are we?**

As the leading specialist in the South West for sales and service of air compressors, downstream equipment and pipework, AEP Ltd’s reach stretches across the counties of Devon, Cornwall, Dorset and Somerset. From our head office in Devon, and supporting offices in Ringwood and Ivybridge, we offer a vast range of compressed air plant, pneumatics and pipework which we also maintain and install.

Part of The West Group of companies, we are continuing to grow and are looking for people who would like to grow with us. With a small, close-knit team, AEP has a relaxed working environment with a real focus on teamwork and helping one another to achieve a common goal. Different people bring different ideas to the table which we love so if you’re looking for a fresh start, a new challenge or somewhere to excel, we want to hear from you.

**What can we offer you?**
- Competitive salary of **£21,000 - £24,999** per annum
- 25 days holiday (in addition to Bank Holidays)
- Pension Scheme
- Full support and back up from our highly skilled team
- Training available

**What will you be doing?**

Joining our friendly team as a Service Coordinator/Administrator, you will be responsible for:

- Run the service schedule on SAP
- Collate into postcode order and create list to work from.
- Consult with Service Manager & Coordinator and plan work accordingly.
- Booking in with customer, overcoming objections where necessary, selling service
- Create job sheets / waste transfer notes & sales orders.
- Record in the diary & / or outlook calendar.
- Check parts are in stock and where necessary order parts or liaise with purchasing
- Processing the returned job sheets and converting the sales order to a delivery note.
- Close service calls and ensure the next service date is correct on the equipment card.
- Report to service manager remedial works required and quote accordingly upon further instructions.
- Contact customer for remedial works after quotation has been submitted, continue to chase.
- Weekly scanning / filing of job sheets and waste transfer notes.
- Daily look at the customer ‘Credit Hold’ report and identify possible service calls this will affect.
- Processing supplier warranty claims.

**What do you need?**

If you have experience of working within a similar role, this Service Coordinator role could be ideal for you You will also:

- Be self-motivated and energetic
- Have excellent interpersonal skills
- Have good computer skills are essential to this role
- Live within the area or within easily commutable distance

**If you have the skills and experience to excel as a Service Coordinator with us, please apply.**

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£24,999.00 per year

**Benefits**:

- Company pension
- On-site parking

Work Location: In person

Application deadline: 02/05/2023

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