Accounts Receivable Officer

4 weeks ago

Bracknell, United Kingdom Bracknell Forest Council Full time

Employer:
- Bracknell Forest Council- Salary:
- FTE £26,541 - £31,762 inclusive of LWA- Location:
- Time Square, Bracknell- Contract:
- Temporary- Working Pattern:
- Flexible Hours- Hours:
- 37 hours per week.- DBS Check:
- Yes- Closing Date:
- 21/08/2023 at 23:59- Reference:
- RS/23/250247A position has arisen for a temporary Accounts Receivable Officer (credit controller) to cover a 6 month secondment role and join the Exchequer team to play an important role in the Exchequer finance function at Bracknell Forest Council.

The finance function is at the heart of the organisation and is proud of the professional standing it holds within the organisation. The Exchequer team is the engine room of the department and plays a fundamental role in ensuring the Council can deliver services.

The Exchequer team is responsible for paying all suppliers and recovering debts from customers which range across a broad spectrum of businesses and individuals. The Accounts Receivable Team is made up of 7 team members and covers a wide range of Council services from commercial debts to social care clients and Banking/reconciliation.

Each Accounts Receivable Officer specialises in a specific area of debt management and sales ledger administration - however there is an expectation that each team member will support the other areas of the team, providing cover when necessary and sharing ideas and expertise.

You will need to negotiate a number of I.T. systems, liaise with several internal departments as well as attend debt meetings to co-ordinate the debt management activity, agree and monitor repayment plans and monitor direct debits. The role involves not only maximising cash collection, but also providing a customer service function whilst working to agree, administer and monitor an affordable and sustainable solution of debt repayment where customers may be struggling with their personal financial and other circumstances.

**What it's like working in our team...**:
Clearly the last few years have been a challenge for many of our customers both internally and externally, however through investment in IT and a flexible approach to working styles the finance function has coped admirably and taken the opportunity to adapt and improve processes. The Exchequer team has a broad range of skills and experience. With a well-established Financial System we like to think of ourselves as one team: delivering a high-class service but with the desire for continuous improvement to explore new ways of working.

We have found new ways of hybrid and remote working to ensure continued high levels of timely response to all of our customers.

**You will be supported to carry out the following duties and responsibilities...**:

- Receive incoming calls from a range of customers.
- To set up direct debits and payment plans in full with regard to a range of customers.
- Update the Financial Management systems with Direct Debit instructions, Payment Plans, BACS instructions, etc.
- Liaise with staff in Accounts Receivable, Property, The Crematorium, the previously detailed other service areas, Accounts Payable and other departments on matters related to the collection of amounts due.
- Follow debt management procedures to follow up on outstanding invoices.
- Follow process with regard to administering of debt relating to deceased matters.
- Process customer payments made by telephone where required.
- Assist with the Exchequer team at times of pressure, or as directed.
- Assist with incoming and outgoing mail and other general administration duties.

**The benefits you will experience are...**:

- Location: Time Square, Market Street, Bracknell, RG12 1JD - A great office location next to travel links and the regenerated town centre.
- An annual holiday entitlement of 25 days plus bank holidays, pro-rata’d for the length of the role.
- An inclusive and social working environment.

**What we're looking for...**:
A motivated, enthusiastic, well organised individual who has strong credit control experience and customer care values and a methodical approach to information gathering, recording and reporting - the role will require someone who can combine practical financial systems skills and a track history of achieving their goals - both in the work place and in their personal life.

**Interview date**:
**Want to ask us a question?**:
For an informal discussion or to ask any questions about this role. Please contact:
Debbie James, Exchequer Team Manager - Finance & Business Services

Tel.: 01344 355400

As part of the Council’s ongoing commitment to redeployment, please note that this vacancy may be withdrawn at any stage of the recruitment process if a suitable redeployee is identified.

No agencies please.

**Equal Opportunities**:
**How to apply**:

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