Credit Controller
4 weeks ago
Do you have Credit Control experience gained in financial services, Insurance or within a large company?
The key responsibility for this role is to maximise cash flow and minimise debt at risk, ensuring our operations are fully aligned with SOX, FCA and internal Chubb guidelines. Communication with both internal and external parties is a big part of this role and involves resolving complex open items and passing items which cannot be resolved to the Credit Control Manager.
We offer Hybrid working, an excellent compensation & benefits package and are open to discuss flexible working options
KEY RESPONSIBILITIES
Handle and resolve all open items including premium debts, unapplied and unallocated cash
To identify debt at risk and work with internal teams to ensure early warning signs are flagged and processes are followed to protect Chubb cash flow.
In conjunction with the Credit Control Manager review processes and productivity on a regular basis, in order to identify efficiency gains within the team. Assist with the implementation of any subsequent operational improvements.
To manage regular third party / internal customer meetings to review and compare ledgers. Resolve any outstanding queries by working together
Maintenance of strong business relationships with Chubb departments, brokers, insurance companies and external suppliers.
Take ownership for managing and prioritising own workload.
Act as point of contact for the assigned set of accounts, ensure that expectations are met in terms of quality of service to 3rd parties; handle any potential complaints in a timely manner and liaise with brokers and internal departments to resolve potential issues.
Ad-hoc credit management activity i.e. short term projects and inter-team work initiatives
**Qualifications**:
EXPERIENCE REQUIRED
Ability to reconcile complex accounts and have excellent attention to detail
Ability to investigate and support with difficult cases and provide assistance with customer concerns
Ability to build and maintain good client relationships, both internally and externally at all levels
Excellent time management skills, ability to prioritise; proven record of meeting deadlines
Very good customer service skills
Prior experience with debt management is preferred
Analytical skills and attention to detail and ability to work with and analyse heavy volumes of data
Good knowledge of Microsoft Office, in particular MS Excel (pivots, v-lookups, etc.) and preferably experience with finance accounting systems
Good intuition for business for problem solving
Calm, confident manner to handle potentially difficult conversations
Confidence to deal with a range of partners
Easily adaptable to changes, positive attitude and supportive of business needs.
WE OFFER IN RETURN
Hybrid working, Competitive salary & pension scheme, annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings, Employee Assistance program
INTEGRITY. CLIENT FOCUS. RESPECT. EXCELLENCE. TEAMWORK
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
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