Credit Controller

2 weeks ago


Glasgow, United Kingdom Dentons Full time

**Location**:Any UK Office
**Duration**:12 Month FTC
**Reports to**:Credit Control Manager

**Reference no**: 5197

**Role**

Working within a team, this role will focus on reducing the aged debt for the UK offices and this involves frequent interaction with clients, partners, and fee earners.

**Responsibilities**

**Credit Control**:

- Work alongside the Credit Control Manager on reducing the level of unpaid invoices in the UK offices.
- Assisting the Credit Control Manager with ad hoc monthly reports.
- Assist the Credit Control team with reducing unpaid invoices over 50k.
- Chasing debts by telephone with a minimum of 25 calls and at least an hour of call time per day.
- Be proactive in booking and attending meetings with partners, agreeing on appropriate strategies to collect aged and/or difficult debts, and ensuring all queries are resolved appropriately.
- Building relationships with partners and fee earners to ensure collection policy is adhered to and escalate any problem clients, fee earners or debts to the management team.
- Assisting with daily banking and identifying BACS, CHAPS & Cheque payments. Maintaining detailed and accurate notes regarding debtors on the ARCS accounts system.

**General**:

- Dealing with queries from partners, fee earners, and secretaries.
- Providing general assistance to the Revenue team with ad hoc projects, as required.
- Working with our UK, Europe, and other worldwide offices where applicable.
- Willingness to work beyond core business hours to meet clients' expectations including assisting the team at month end with the billing process.

**Required Experience, Skills, and Attributes**:

- Previous experience of working in a credit control environment, and a good knowledge and understanding of credit control. Experience of working in a law firm (or similar) would be an advantage but is not essential.
- Possesses the confidence to deal effectively with clients, partners, and fee earners.
- Good interpersonal and communication skills, both written and verbal.
- Methodical approach to work, with a strong focus on accuracy.
- Able to prioritise and multi-task, particularly when working under pressure and to tight deadlines.
- Able to interact positively at all levels within a law firm and be a team player.
- Can demonstrate initiative and the ability to be proactive, while also being able to follow instructions and provide support to the Credit Control Manager & Revenue Manager.
- Hardworking and enthusiastic approach to work; professional in outlook, attitude, and appearance.
- Confident using MS Office, including Word and Excel.
- Knowledge of ARCS and the Elite accounts system would be an advantage.
- Flexible and prepared to work additional hours at month, quarter and year ends to assist the Revenue team with month-end processes.

**Personal skills/attributes**:

- Excellent written and verbal communication skills.
- Highly structured and organised individual, with good attention to detail, accuracy, and quality.
- Able to interact positively at all levels within the firm and a good team player.
- Able to demonstrate good client/customer-facing skills.
- Able to make decisions and remain calm while under pressure - particularly when dealing with difficult situations.
- Proactive with a "can-do" attitude in all areas, with a strong sense of self-motivation.
- Understands the need for documentation and well-defined procedures.
- Professional in outlook, attitude, and appearance.

**The Firm**

**Diversity & Inclusion**

Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds. We want a work environment where everyone can reach their potential and we have an inclusive culture that respects individual differences.
We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved. We welcome you to learn more about diversity and inclusion at Dentons.

**Equal opportunities**

**NO AGENCIES PLEASE**

Please note that we will not accept unsolicited CV's sent to the business, nor will we accept any associated terms of business.


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