Patient Engagement Lead

6 months ago

Liverpool, United Kingdom Practice Plus Group Full time

**About The Role**:
**UNLOCK YOUR BEST WORK LIFE**

**+ MAKE A DIFFERENCE TO EVERY LIFE**

We have an exciting opportunity for a Patient Engagement Lead / Healthcare Assistant to join the Primary Care team at HMP Altcourse, a category B prison located in the Fazakerley area of Liverpool.

This is a crucial role within the healthcare team, making a real difference to patients, and delivering outstanding care. HMP Altcourse is the busiest remand prison in the country, with a capacity of nearly 1200 inmates. As we are a remand prison, we have a high turnover of prisoners - in the last 12 months we have had 6,500 people enter the prison This offers a challenging, yet rewarding environment where no two days are the same

**Hours**:
This is a full time role, 37.5 hours per week, and you will work on a rota basis across 7 days. You will work 3 long days ( 07:00 - 20:00) per week, with very occasional night shifts.

**Salary**:
This position is full time, you’ll receive an annual salary up to £27,195 per annum - depending on experience.

**How will we support you?**
- Bespoke induction, including our Introducing Health in Justice training course
- Competency framework
- Regional and national career development opportunities
- Our bespoke Learning Management System to address your learning needs
- Support from the wider team

**_ _**

**What you'll be doing**:
This brand new role as Patient Engagement Lead will be split between Patient Engagement and Healthcare Assistant. We envisage a 70%-30% split of the two roles.

This is a rare opportunity to engage with prisoners and make a difference to their time in prison, as well as help prepare them for release.

As our new Patient Engagement Lead / Healthcare Assistant, your responsibilities will vary. Some of your duties will include:

- Your main focus overall will be to encourage prisoners to engage with the healthcare team - encouraging them to attend appointments, have vaccinations, tests etc
- You will be the champion for health promotion within HMP Altcourse - liaising with prisoners and the wider healthcare team
- Be the first point of contact for complaints, escalating where necessary
- Helping patients to plan for release - registering with a GP, make sure appointments are up to date etc
- Provide outstanding quality based care to all patients
- Deliver personalised, non judgemental care, based on patient feedback
- Contribute to, and implement care packages, assist with health promotion, wellbeing and clinics
- Support the nursing and pharmacy teams in primary care on the wings and healthcare centres

If you are interested in **career development,** we have a wide range of opportunities for you to develop your skills and experience, which include both **internal and external options** for development and learning.

**It doesn’t stop there**we also offer:

- Company pension scheme
- 25 days annual leave increasing with service up to 28 days per year, plus public bank holidays
- An extensive range of wellbeing and lifestyle benefits
- Discounts on shopping and leisure activities
- Support to grow in your role and continue your professional development
- Excellent long-term career prospects
- 24/7 employee assistance helpline and financial assistance when you need it

**What we’ll look for in you**:
The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

- we treat patients and each other as we would like to be treated
- we act with integrity
- we embrace diversity
- we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Our new Patient Engagement Lead / Healthcare Assistant will:

- Hold a NVQ Level 3 qualification in Health & Social Care, or equivalent
- Any health promotion experience would be a bonus
- Have a non-judgemental and compassionate approach
- Previous healthcare assistant experience

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.

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