Customer Relations and Account Assistant

**Business**:
**The Position**

As a Customer Relations and Account Assistant your duties and responsibilities will vary based on the Company’s requirements but will include:

- Contacting and welcoming new customers promoting our services.
- Set up new customer accounts on our collection and invoicing system.
- Monitor social media and website requests, updating our social media content.
- Contacting existing customers maintaining our excellent service and relationships.
- Reconcile customer account information on our databases.
- Assist in preparation to migrate customer accounts to a provisioned CRM/invoicing system.
- Monitor and update customer price lists when due for review.
- Assist with credit control - discuss overdue accounts with our customers, sending reminder letters and taking payments over the phone on a weekly basis.
- Load and print weekly collection reports for the management and comparing data.
- Assist with ad hoc customer and service-related tasks as required by Management.

**Requirements**:

- Previous experience in a customer service role.
- Knowledge of the agricultural sector is desirable.
- Experience of working with CRM/invoicing is desirable.
- Data entry/analysis experience.
- Excellent IT skills, particularly Microsoft Word and Excel.
- Excellent communication skills, both verbal and written.
- Able to work individually or as part of a team.
- Be able to prioritise workload.

**Salary: Competitive Salary and Benefits package**
- Please note that only shortlisted applicants will be contacted due to the high volume of CV’s being received._