Customer Relations and Account Assistant

**The Position**

As a Customer Relations and Account Assistant your duties and responsibilities will vary based on the Company’s requirements but will include:

- Analyse existing customer account data and identify opportunities for improvement.
- Set up new customer accounts on our collection and invoicing system.
- Cleanse customer accounts, removing duplicates and inactive profiles.
- Monitor social media and website requests, updating our social media content.
- Contacting existing customers maintaining our excellent service and relationships.
- Reconcile customer account information on our databases.
- Assist in migrating customer data to a new CRM/Invoicing system for better portfolio management.
- Monitor customer price lists and ensure competitiveness.
- Assist with credit control - discuss overdue accounts with our customers, sending reminder letters and taking payments over the phone on a weekly basis.
- Download and analyse weekly collection data from multiple sites with Management.
- Assist with ad hoc customer and service-related tasks as required by Management.

**Requirements**:

- Previous experience in a customer service role.
- Knowledge of the agricultural sector is desirable.
- Experience of working with CRM/invoicing is desirable.
- Data entry/analysis experience.
- Excellent IT skills, particularly Microsoft Word and Excel.
- Excellent communication skills, both verbal and written.
- Able to work individually or as part of a team.
- Be able to prioritise workload.
- Self-motivated with strong organisational skills.

**Salary: Competitive Salary and Benefits package**
- _Please note that only shortlisted applicants will be contacted due to the high volume of CV’s being received._