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Full Time

4 months ago

Worthing, United Kingdom Worthing Medical Group Full time

**Job Description for a Medical Receptionist**

**TITLE OF POST**:
**Medical Receptionist**

**SALARY**:
Will be confirmed at interview

**HOURS OF EMPLOYMENT**:
Hours to be confirmed at interview

**APPOINTMENT**:
Permanent Contract

**RESPONSIBLE TO**:
Patient Services Manager

**Job Summary**:
The Medical Receptionists' duties are to provide a point of contact for the patients and act as a focal point of communication between patients, doctors and other clinical and non-clinical staff, both internal and external in a professional, efficient and courteous manner. To provide a prompt, effective and polite telephone service. To take a proactive approach with patient services, adopting a 'can do' attitude and encouraging a 'one stop shop' approach.

**Main duties**:
Greet patients and visitors in a professional and friendly manner

Book, amend and cancel appointments in an appropriate manner as per practice policy and procedures.

Answering the telephone promptly and directing patients to the appropriate service for their needs

Passing on any messages internally

Communicating any delays to patients when appropriate

Respond to all queries and requests for assistance from patients and other visitors.

Accept repeat prescription requests, file and hand out repeat prescriptions to patient/chemist collection drivers.

Ensuring both the reception and waiting room areas are kept neat and tidy and ensuring they are stocked.

Performing the opening up and closing down checklist protocol

Maintain stationery supplies, patient information sheets and forms at the desk

Any other delegated duties considered appropriate to your post as requested by a Partner/Practice Manager or your Line Manager/s.

After training, to become fully competent in recording information onto the patient database.

**Other duties**:
To participate in mandatory staff training sessions to ensure development of skills and knowledge.

Work safely at all times in accordance with Legislation requirements and, Practice Policy and Procedures

To observe and comply with all appropriate statutory requirements in relation to Confidentiality, Data protection, Equality and Diversity, Health and Safety, Security.

**Person Specification**

**Other desirable requirements**

**Desirable**
- Willingness to work flexibly to cover holidays and sickness, including evenings

**Experience**

**Essential**
- Previous experience of working as a Receptionist / face to face with public
- Excellent customer service skills
- Experience of using telephone effectively
- Able to use Microsoft Word and Outlook
- Confident using computer software programs.
- Able to work under pressure
- Good communication and listening skills

**Desirable**
- Previous experience of working within Healthcare
- Previous experience of working within a GP surgery/Primary Care
- Experience of using EMIS Web/other clinical systems

**Qualifications**

**Essential**
- English GCSE or equivalent
- Good standard of education

**Desirable**
- Medical Terminology qualification

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 28/04/2023
Reference ID: Medical Receptionist