Veterinary Receptionist

It is a fantastic time to be joining Animal Trust as we continue to expand our services. We have an exciting opportunity to join our existing Reception Team at the Blackburn surgery. You will be responsible for delivering excellent customer service and providing a friendly, professional face for the company. Our surgeries are fast-paced and we pride ourselves on efficiency.

Common Duties Include:

- Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
- Answering telephone calls/queries from clients
- Handling medication prepared by the veterinary surgeon and handing to clients
- Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
- Dealing with stressed or upset clients and connecting them to the appropriate teams where required
- Taking payments, registering new clients and addressing client concerns
- Organisation and restocking of the practice where required
- Complying with all health and safety procedures
- Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times

Core Skills;
- Enthusiastic and motivated to provide a high level of customer service, while taking on a confident attitude
- Strong organisation skills, open, honest and trustworthy
- Pleasant manner, compassionate towards clients and pets
- Strong communicator and able to confidently communicate with clients and staff of all levels _(Vet Nurses, Vets and Directors)_
- IT literate and a fast learner
- Takes direction and can work from own initiative
- Ability to work under pressure
- Experience in a client-facing role in a fast-paced environment essential

Desirable:

- Previous experience of working in a veterinary or clinical environment

Job particulars:

- 35 hours per week
- £10.90 per hour
- Sickness protection benefit awarded after 12 months of service

About Animal Trust

We're a leading provider of not for profit veterinary care. Founded by a team of committed, passionate vets, we work together to shape the future of veterinary medicine by providing something refreshing for clients and staff in the fast-paced changing veterinary industry.

Animal Trust is open to everyone and there are no eligibility criteria for clients to meet, meaning we see a wide range of animals and cases. Our simple pricing structure helps give owners confidence and we always maintain an honest and upfront approach.

Proudly, we continue to invest in our surgeries, which not only benefits our clients but also our staff and our simple pricing structure helps give owners confidence. We’re also proud to continually be investing in our surgeries, which not only benefits our clients but also the development of our staff.

**Job Types**: Full-time, Permanent

**Salary**: £10.90 per hour

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person