Veterinary Receptionist

Are you passionate about animals and customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a difference? If so, we have the perfect opportunity for you

Next to Rovers FC, Blackburn Animal Trust boasts three theatres, including a dedicated dental suite equipped with a dental x-ray. With seven well-appointed consulting rooms, we equipped to deliver excellent care to our growing client base.

At Animal Trust, you'll find a supportive and inclusive culture that values each individual's contribution. We operate without hierarchy, fostering an environment where every team member contributes to our shared commitment to clinical excellence.

About animal Trust

Animal Trust stands out from other veterinary services. Firstly, we are a unique Community Interest Company, being the only veterinary CIC in the UK to date. Our primary focus isn't solely on maximising profits; instead, we are dedicated to delivering on our mission and ensuring enough profit to sustain our business in the long term. we recently achieved B Corp status, making us one of the pioneering veterinary practices in Europe and the largest veterinary group globally to be B Corp certified.

Our vision is clear: No pet should go untreated or face euthanasia when there is a viable treatment option. We firmly believe that pet ownership should be accessible to all, acknowledging that individuals earning the Real Living Wage may encounter challenges in affording veterinary care when their pet falls ill. In response, we aim to assist. Our free consultations and transparent pricing enable our vets and nurses to break down the barriers that stand in the way of pets receiving the treatment they need

Areas of Responsibility
- Welcoming clients and their pets for appointments and maintaining a compassionate and professional attitude at all times
- Answering telephone calls/queries from clients
- Handling medication prepared by the veterinary surgeon and handing to clients
- Working within a team (and at times alone) to ensure the surgery’s reception, waiting area and consultation rooms are maintained to a high standard of clinical cleanliness
- Dealing with stressed or upset clients and connecting them to the appropriate teams where required
- Taking payments, registering new clients and addressing client concerns
- Organisation and restocking of the practice where required
- Complying with all health and safety procedures
- Complying with data protection legislation to ensure client and patient confidentiality is maintained at all times

**Salary**: £12 Per Hour

Rota: 35 Hour week. Rota consisting of 3 x 10 hour shifts and 1 x 5hr shift weekly. Hours of work will be 7:45am - 7pm.

Pay: £12.00 per hour

Expected hours: 35 per week

**Benefits**:

- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sick pay

Work Location: In person