Customer Care Consultant
2 weeks ago
**About us**
Hills Garages Woodford Ltd is a small business in Woodford Green. We are professional, agile and fast-paced.
Our work environment includes:
- Modern office setting
- Growth opportunities
**Duties**:
- Greet customers and provide excellent customer service
- Listen to customers' concerns and accurately document them
- Perform vehicle inspections and identify necessary repairs or maintenance
- Provide estimates for repairs and communicate them to customers
- Schedule appointments and ensure timely completion of services
- Coordinate with technicians to ensure proper repair procedures are followed
- Order parts and track inventory as needed
- Process payments and handle cash transactions
- Maintain accurate records of customer interactions and service history
**Skills**:
- Strong communication skills, both verbal and written
- Excellent customer service skills
- Ability to accurately diagnose vehicle issues and recommend appropriate solutions
- Proficient in using computer systems and software for scheduling, invoicing, and record keeping
- Detail-oriented with strong organizational skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the company.
**Salary**: £25,000.00-£40,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Woodford Green: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (required)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Application deadline: 22/08/2023
Expected start date: 28/08/2023
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