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Customer Service Assistant

3 months ago

Tower Hamlets, United Kingdom Daniel Owen- UK Full time

RQ1203197_1708679860 Posted: 23/02/2024
- £17.38 - £18.38 per hour
- Tower Hamlets, London
- TEMPORARY

Customer Service Assistant
35hours per week
Monday-Friday
£17.38per hour PAYE

**Job Summary**:
Provide a high quality, efficient, responsive, and cost effective front line Customer Service that meets the diverse needs of the community.

Contribute to a multi-tasked team responsible for the provision of an excellent and outstanding front-line library, learning and information service providing information, advice and assistance to customers both residential as well as those internal to the organisation, directing to the most appropriate resource where necessary.

Assist in the delivery of the national Libraries Connected Universal Offers (Culture, Digital & Information, Health, Reading) and the Libraries Connected 'Children's Promise. Provide an interface between the council's digital platforms and customers who require further support and contribute to the delivery of the Customer Service Transformation Plan.

**Responsibilities**:

- Actively contribute to the council's priorities and outcomes in a way that promotes a 'one organisation' approach.
- Develop and maintain positive relationships with colleagues, stakeholders and communities to ensure the council and the directorate strategic priorities are effectively implemented.
- Promote equality among all staff and ensure that services are delivered in a non-discriminatory way, that is inclusive of all disadvantaged groups
- Support organisational change and learning, following and implementing appropriate systems of self-development, communication and engagement, quality measures, monitoring and review in delivering the functions of the role.