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Customer Service Support Manager

3 months ago

Tower Hamlets, United Kingdom Insight Select Full time
Position: Assistant Manager of Client Relations

Company: Insight Select

Overview:
We are looking for a dedicated Assistant Manager of Client Relations to join our dynamic team. This role is essential in ensuring that our clients receive outstanding service throughout their journey with us.

Key Responsibilities:
  • Manage all client communications related to the purchasing process, ensuring clarity and support until completion.
  • Maintain close contact with clients, guiding them through the completion process and addressing any inquiries.
  • Coordinate in-person meetings with agents, legal representatives, and financial advisors to provide consistent updates on client status.
  • Support the Customer Service Manager by organizing and conducting Pre-Occupation and Handover meetings with clients.
  • Keep a detailed record of all client interactions to ensure effective follow-up and service continuity.
  • Demonstrate flexibility by working across various projects and managing time effectively.
  • Collaborate with the Customer Service team and other internal and external stakeholders to enhance service delivery.

Qualifications:
  • Proven experience in delivering exceptional client service.
  • Strong relationship-building skills with the ability to engage effectively with diverse stakeholders.
  • Highly organized with the capability to meet deadlines.
  • Experience in managing multiple projects simultaneously.
  • Background in the construction or property sector is advantageous but not mandatory.