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Administrator

4 months ago

Northampton, United Kingdom Jobheron Full time

Salary: £18k per year
Reference: ADM71131JH

A skilled Administrative Assistant / Administrator is needed to join the team at this leading digital marketing company based in Northampton.

You will be joining their team with an enthusiastic approach to digital technology and content management systems (CMS) as they are looking for a competent Support Administrative Assistant to provide fast and useful technical assistance with great customer service.

You will answer queries on basic technical issues and offer advice to solve them. You will gain knowledge, training and experience to help launch your career in Digital Support.

This is an excellent opportunity to progress your career with them.

About the Company

They are a multi talented team with roots in digital design and a love for inventive new ideas; their future lies in both. When you’re working with them, you’ve got access not only to a results-driven engagement team with their Digital side but to exciting technology from their Systems division.

Key Responsibilities:
Perform remote troubleshooting through diagnostic techniques and asking pertinent questions
Determine best solutions based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Clearly communicate technical issues to an in-house developer
Provide accurate information on IT products or services
Recording tasks and problems and their resolution in support ticket software
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Over time, identify and suggest possible improvements to procedures
Analysing of tickets to distinguish priority and action them appropriately in accordance with internal processes
Carrying out monthly reporting/reviewing on client websites
Supporting internal team with any requests and assist where possible
Manage database, server, and security infrastructure

**Required Skills**:
Tech savvy and/or interested in working within digital, content management systems, e.g. WordPress and websites.
Any understanding of HTML, PHP, JS/CSS would be an advantage
Ability to diagnose and resolve basic technical issues
Proficiency in English
Basic keyboard skills
Excellent communication skills
Customer-oriented

Sounds interesting? Click APPLY to send your CV for consideration.

Applicants with the following job titles; Office Administrator, Administrative Assistant, Office Supervisor, Support Administrative Assistant, Junior Administrator, Business Administrator, Administration Assistant, Receptionist, Administrator will also be considered for this role.

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