Civil Applications Team Supervisor

Salary 1
- £27,223 - £28,613

Number of jobs available 1
- 1

Detail of reserve list 1
- 12 Months

Region 1
- North East

City/Town 1
- Jarrow

Building/Site 1
- SOUTH TYNESIDE BERKELY WAY LAA JARROW, NE31 1SF

Grade 1
- EO

Organisation Grade for MoJ 1
- EO

Post Type 1
- Permanent

Working Pattern 1
- Full Time, Part Time, Part Time/Job Share, Flexible Working

Role Type 1
- Operational Delivery

Job description 1

**Job Title**: Supervisor

**Contract Type**: Permanent

**Grade**: EO

**Salary range (depending on location)**: National - £27,223 to £28,613

Please note that unless you are currently employed by the Civil Service and are earning more than the minimum above, if successful you will be offered the minimum for the grade depending on your location.

**Location**: South Tyneside

**Directorate**: Case Management

**Team**: Civil Applications Team

**Working Pattern**:
The post is supported by the MOJ flexible working policy and includes colleagues who work flexibly, remotely (as part of hybrid working), part time or as part of a job share etc.

**Reporting to**: Team Manager

**The Legal Aid Agency**

**Case Management**

**Civil Case Management**

The Legal Aid Agency (LAA) is responsible for making sure legal aid services from solicitors, barristers and the not-for-profit sector are available to the general public. Our work to administer legal aid is essential to the fair, efficient and effective operation of the criminal justice systems and we work closely with legal providers and the wider Ministry of Justice (MoJ) to achieve our purpose. This commitment is at the heart of our day-to-day decision making and our work to improve legal aid services. The engagement and commitment of our staff is crucial to achieving our purpose. Together we show openness, honesty and commitment, and, of course, to deliver results.

**Job Summary**

The role holder principally supports the Team Manager in the effective supervision of the team, including work allocation, collation and analysis of performance statistics, people management and development on a daily basis.

**Key Responsibilities**:

- Plan and allocate team resources to meet key performance indicators and targets, including quality and productivity. Collate and analyse data to inform decisions, reporting to the Team Manager, escalating issues as they emerge and helping to identify and implement effective solutions.
- Support team members to achieve their potential, including conducting 1-2-1 meetings, touch point meetings, absence review meetings, mentoring, coaching, setting objectives and developing training plans
- Tackle problems with performance, understanding the causes and supporting staff to overcome these. Effectively manage both team and individual performance, addressing any issues as they arise in line with the HR policies.
- Be aware of risks inherent in internal processes, including Health and Safety and Information Awareness. Ensure risks are logged, relevant managers made aware and appropriate action taken.
- Support team engagement and communication, delivering team briefings and cascading messages. Take a leading role in team meetings, encouraging the sharing of views, ideas, and solutions.
- Take part in the recruitment and selection of staff: short listing, interview panels, deliver new starter inductions
- If there is capacity, the post holder may also undertake some Caseworker tasks and deal with escalated/complex communications.

**Essential Knowledge, Experience, and skills**
- Effective communication skills both written and verbal.
- Effective analytical and numerical skills with proven ability to solve problems and make decisions.
- Effective interpersonal skills
- Ability to feedback to others constructively.
- Established knowledge of Microsoft office.

**Desirable Knowledge, Experience, and skills**
- Experience of Coaching and Mentoring.
- Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole.

**Assessment Approach**

**Application Process**

**Interview / assessment Process**

**Delivering at Pace**

Regularly review the success of activities in the team to identify barriers to progress or challenging objectives. Identify who and what is required to ensure success, set clear goals and areas of responsibility and continually assess workloads considering individual needs. Follow relevant policies, procedures and legislation to complete your work. Ensure colleagues have the correct tools and resources available to them to do their jobs. Have a positive and focused attitude to achieving outcomes, despite any setbacks. Regularly check performance against objectives, making suggestions for improvement or taking corrective action where necessary. Ensure that colleagues are supported where tasks are challenging.

**Developing Self & Others**

Identify gaps in own and team’s skills and knowledge. Set and consistently meet developme