Front of House Porter

6 months ago

Glasgow, United Kingdom The Address Glasgow Full time

Vacancy for **Front of House Porter**

Newly opened and fully refurbished, we offer 95 stylish bedrooms, a new destination Restaurant and Bar and Wellness facilities.

This is a great opportunity to join our fun and enthusiastic hotel team

As key point of contact for Guests at the hotel, you will provide a courteous, professional, efficient, and personalised service at all times. The role involves working in all areas of the hotel.

**Key Duties of this role**:

- Greet guests on arrival, assist with luggage and escort guests to their rooms
- Assist the Reception team with checking in arrivals onto the hotel software system following standards of procedure.
- Ensure that guest preferences and requirements are communicated to the relevant departments, updating the hotel software with the necessary information.
- Follow through on guest requests ensuring satisfactory completion.
- Assist with guests' requests and liaise with respective departments: laundry, wake-up call, lunch/dinner bookings, concierge and any special requests etc.
- Assist the Food & Beverage team with breakfast, lunch, dinner and event service as required, keeping dining areas clean and tidy.
- Assist the Housekeeping team in cleaning public areas and guest rooms.
- Assist with checkout as required in an efficient manner, helping with luggage transportation arrangements.
- Arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
- Comply with company regulations regarding, fire, health and safety, hygiene, customer care and security.
- Must have previous experience working in a fast paced environment with a focus on excellent customer service
- Be available to work a flexible rota including midweek evenings and weekends.
- Have proficient IT skills
- Be fluent in English with excellent communication skills.
- The ability to work well in a team as well as unsupervised.

We can offer flexible hours to suit, and this can be discussed at interview.

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