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Administrator

5 months ago

Islington, United Kingdom MSI Ceilings Ltd Full time

**Key responsibilities**

To work as part of a team in the provision of comprehensive support functions to the Cemetery Service, ensuring the provision of continuous administrative processes that deliver a high quality, customer focused burial and cremation service.

**Duties at Scale 6**

1. Undertake cemetery, cremation and memorial administration tasks ensuring all work processes and procedures are followed.

2. Provide a customer reception service and telephone answering service in the main office or other location as directed.

3. Advise customers on all aspects of cemetery, cremation and memorial enquiries including burial rights, grants, permits, cemetery and crematorium regulations and codes of practice.

4. Liaise with members of the public and funeral directors in the arrangements for grave selections, memorial appointments and the disposal of cremated remains.

5. Undertake data inputting using bespoke cemetery and crematorium software, Microsoft office packages such as word and excel and corporate systems.

6. Assist in the sale of all memorial types to customers and memorial sales development.

7. Carry out filing and maintenance of information-recording systems, compile statistics and performance figures and complete financial records and returns.

8. Answer general correspondence where appropriate and ensure effective responses to all enquiries.

2 years customer service experience

**Job Types**: Full-time, Temp to perm
Contract length: 8 months

**Salary**: From £16.20 per hour

**Benefits**:

- Company pension

Ability to commute/relocate:

- Islington, Greater London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service 4 years (required)
- Administrative experience 6 years (required)
- Microsoft Word (required)
- Microsoft Excel (required)

**Language**:

- English (required)

Work Location: In person

Reference ID: msi946408