Receptionist/administration Assistant

1 month ago


Bridlington, United Kingdom React Accident Repair Group Full time

We are looking for talented/experienced individuals to join us in our brand new venture opening in the Bridlington area in September. Due to expansion we will be opening an accident repair facility. If you have experience in Administration/Reception so if you would like to join a growing, friendly company in the motor industry then we would like to hear from you.
- Meet and Greet of Customers as they bring their vehicles in for estimate or repair.
- Answering of the telephones taking enquiries and assisting with answering queries.
- Contacting customers once a notification of their accident has been received to make the necessary arrangements.
- Preparing Job Packs for authorised jobs ensuring all required paperwork is ready for the vehicle booking in date.
- Inputting jobs into driver’s diary and arranging the diary in such a way to ensure the best use of time is made.
- Liaising with Insurance Companies and Account customers regarding various matters including excess queries, related damage queries and courtesy car entitlement queries.
- Taking payments via card machine or occasionally cash.
- Contacting customers throughout the repair process to update and advise of progress and any changes.
- Preparing jobs for invoicing by checking costs match authority’s and invoice addresses and excess amounts are correct.
- 3 day call backs for customers to ensure they are happy with the service and repairs.
- Ensuring we meet the compliance needs of our Brand approvals as well as that of our BSI Standard. This includes ensuring required paperwork is completed and the required procedures are followed.
- Collating and providing data where requested such as a particular insurance companies vehicles on site and what stage they are at.
- General administration tasks were required such as, but not limited to, filing, checking diary entries for upcoming events such as training and service requirements and booking where required, scanning files to the filing system etc.

**Job Types**: Full-time, Permanent

Pay: From £10.42 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: RECEPTBRID



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