Medical Administrator

Job summary

Weare a growing team at Drs Reddy & Nunn supporting the healthcare needs of over26,500 patients, and due to internal movement, we are looking for a MedicalAdministrator to complement our friendly and supportive team. If you areenthusiastic and have great people and communication skills, we would like tohear from you.

DrsReddy & Nunn are dedicated to delivering excellent healthcare to ourpatients. We currently have two bases: at the Bridlington Medical Centre and atBridlington Hospital.

Wehave a diverse clinical and admin team each operating with a mixture of freshstaff bringing new ideas and approaches mixed with long standing staff whobring a wealth of experience and unrivalled dedication to the practice.

Goodpatient experience, teamwork in a happy working environment and the ability tomanage workload is important to us.

DrsReddy & Nunn strive to be outstanding in every aspect of Primary Caredelivery.

Main duties of the job

You will beresponsible for administrative functions in the office including but notlimited to:

Greeting andnavigating patients to the appropriate Health Care Professional.

To act ascentral point of contact for patients, the distribution of information,messages and enquiries for the clinical team.

Scanning ofletters and results into computer.

Full trainingis available for the successful candidate.

Please see theJob Description and Personal Specification for further information.

About us

We are a veryhappy team where quality with efficiency and patient centred services are at theheart of what we do.

The rightattitude, ability to manage workload, dealing with patients to the highestprofessional standards, always projecting a good image of the practice, workingas a team, and supporting each other in meeting the objectives of the Practiceis important to us.

The clinicalteam is made up of GPs, Nurse Practitioners, Physician Associates, Practice Nurses, Nursing Associate, HCAs, MSK Practitioners, Pharmacists and Pharmacy Technicians and we are part of the Bridlington Primary CareNetwork. All supported by ourprofessional administrative team.

The position is full-time hours per week.

Please note: we reserve the right to close this vacancy early if we receive a high volume of applications for the role.

Job description

Job responsibilities

To be responsible for undertaking a wide range of administrativeduties and the provision of general support to the practices' multidisciplinaryteam.

Dutiescan include, but are not limited to, signposting patients to the appropriatehealthcare professional or service, effective use of the appointment system,the processing of information and assisting patients as required, alwaysdelivering a polite and professional service

Further information can be found in the attached Job Description.

Person Specification

Experience

Essential

Experience of working with the public in a customer service environment. A clear, polite telephone manner and excellent communication skills are essential for this role.

Desirable

Experience of working in a primary care environment is advantageous.

Qualifications

Essential

Educated to GCSE level or equivalent. Customer Service qualification (NVQ) or equivalent.

Desirable

Active signposting or Care Navigator training qualification. Healthcare qualification (level 2) or working towards gaining equivalent level.

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