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Works Planner

4 months ago

Scunthorpe, United Kingdom Ongo Full time

Here at Ongo, we believe everyone has the potential to be great. It’s what drives us to come to work and do our jobs every day.

Most people know us as a landlord providing homes to 10,000 people and their families. But homes aren’t our business, people are.

We are looking to appoint a Works Planner on a temporary basis for approx 15 months within our Maintenance team with a salary of £25,626.

**Overall Purpose of Job**

To co-ordinate, manage and allocate the work/appointments for responsive and empty home repairs.

To co-ordinate, manage and allocate the work/appointments for contractors carrying out responsive, planned repairs.

To schedule appointments for stock condition surveys

To schedule work onto systems.

Responsibility for ensuring that operatives are busy and those appointments are kept.

**Main Responsibilities**

Schedule and allocate work for operatives, contractors and partners.

To ensure that operatives communicate in a timely and accurate manner about the progress of work.

To re-schedule jobs in the event of an unplanned absence of an operative, and to contact the tenant directly to agree any changes.

To communicate any changes/updates directly with the affected tenants and, in a non-mobile environment, with the operatives.

To communicate with Area Maintenance/Empty Homes Coordinators about matters of work quality, timeliness and potential HR issues concerning operatives.

To communicate with the call centre about changes/issues.

Schedule appointments for void and stock condition surveys including tenant notification.

To be the contact/authorisation point for holidays/sickness and onward communication to Area Maintenance/Empty Homes Coordinators.

To report on performance against targets on an individual and team basis.

To report on performance against targets for contractors and partners.

The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.

**Contacts & Relationships**

Members of the public and residents forum's

Staff, operatives and contractors

Senior managers, Department managers and area staff.

Elected Members.

Call centre and link office staff.

Contractors, public utilities and manufacturer's representatives

**Decision Making - Discretion**

Decide on most appropriate use of operatives & contractors time

Ability to make timely and effective decisions.

Prioritising work to meet varying deadlines

Deciding on appropriate ways to deal with complaints and enquires.

Make decisions on the use of in house or contract labour to fulfil challenging demands.

**Decision Making - Consequences**

Use of initiative to determine priorities when dealing with problems and queries.

Make effective decisions on the correct manner of dealing with complex situations regarding the health and safety of the council’s tenants.

Decide what actions to follow in fulfilling the company’s’ legal obligations with respect to building repair work.

**Responsibility for Resources**

General administrative equipment and materials.

Ordering of relevant documentation used to carry out repairs.

**Work Demands**

Ability to work flexibly on the working patterns 8.00am-4.00pm and 10.00am-6.00pm on a rota basis

**The post holder will at times be required **to carry out different tasks the organisation, which may arise to ensure the goals of the section are attained.

**Physical Demands**

General office duties, keyboard working, VDU use

Working Conditions

Predominantly office based

May be required to visit with contractors

Work Context

Possible risk from dealing with members of the public by telephone in the office or in their homes

**Knowledge, Skill & Experience Required**

IT literate with good knowledge of spreadsheets, databases etc

Ability to deal with members of the pubic sensitively, confidentially and in a polite and respectful manner

Excellent communication skills, both oral and written

Team working

Experience of working within a busy office and dealing with works of a technical nature

Supervisory skills

Ability to prioritise work to meet deadlines

Flexible and use of initiative

The ability to work under pressure and to tight deadlines.

The ability to work as part of a team.

**Health & Safety**

Operative - To be aware of risks to personal safety, other employees, customers, company property and company reputation and to highlight such risks to managers immediately.

Manager/Director _- _To be aware of risks to personal safety, other employees, customers, company property and company reputation and to promote a culture of risk mitigation in the planning and execution of all tasks.

**Environment and Sustainability**

To ensure the environment and sustainability policies are understood by the post holder

To promote the importance of considering the environment and sustainability in the role

To treat the environment with respect and commit to ensuring