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Safer Streets Officer

4 months ago

Worcester, United Kingdom Worcester BID Full time

**About us**

We are professional, collaborative, supportive and our goal is to Worcester Business Improvement District (BID) has been in operation since April 2010 and is a non-for-profit organisation with the aim of improving the trading conditions for the businesses who contribute a BID levy. A key objective of The BID Foundation is to increase transparency and accountability of the industry. In consultation with BIDs, levy payer groups and policy makers, including the Ministry for Housing, Communities and Local Government, they have developed some recommended minimum standards, which will increase transparency of the industry..

Our work environment includes:

- Growth opportunities

Job title**:Safer Streets Officer**

Organisation: Worcester Business Improvement District Limited

Reporting to: Chief Executive

Responsible for: N/A

Term: Fixed to 31 March 2025

Hours: 37.5 hours per week to include some evening / weekend hours on a shift rota to support the night-time economy

**Salary**: £26,000

Holiday entitlement: 33 days per annum (inclusive of bank holidays)

Location: BID offices, Worcester City Centre and any other locations required by BID
Management to deliver the BID Business Plan

**Job Purpose**

Working closely with all city partners including West Mercia Police, Worcester City Council, Worcester
Cares, and businesses to deter crime and anti-social behaviour with a primary focus on safer streets.
To be a visual and consistent presence in the city, sending a clear message that we have zero tolerance for crime of any sort in the city centre.

**Key Duties and Responsibilities**:

- To monitor the BID area from the street perspective and keep abreast trends as well as benchmarking against other cities by liaising with other BIDs.
- To be first point of contact for all BID businesses from a safe and secure perspective. To ensure links are established with the most appropriate person at each organisation and to facilitate effective information sharing.
- To understand the issues and challenges faced by businesses and to regularly report on city centre activity and areas for development and improvement.
- To develop positive relationships with BID levy payers, stakeholders and partners to gain knowledge and understanding of the range and breadth of opportunities available with respect to safety and security.
- To deal with questions and queries from levy payers and stakeholders, feeding back to the BID team as necessary to inform BID activity.
- To identify and escalate any situations that cannot be resolved by the Safer Streets Officer to the relevant authority, including anti-social behaviour and safety and security incidents along with non-security related problems like litter, fly-tipping and graffiti.
- To continue to monitor escalated issues until appropriate actions have been taken.
- To maintain timely and accurate records of incidents and issues arising.
- To represent the BID on groups and forums including Safer Worcester, to ensure other partners understand the needs of BID businesses and the challenges faced by them.
- To coordinate the CityNet radio system, setting radio and other protocols, and to ensure that users adhere to those standards. To ensure users receive appropriate training and support.
- To provide regular store team training to support with loss prevention and CityNet radios.
- To maintain the Intelligence Sharing Network via DISC.
- To provide monthly reports to the CEO showing issues raised, actions, interventions taken and if that issue is now resolved or passed onto another agency and the progress they are making.
- To be actively involved in City Sessions, and to promote and support BID projects, events and seasonal campaigns.

**General duties**:

- To ensure that all engagement and activity with BID businesses is recorded accurately on the CRM System
- To ensure that all activity complies with GDPR and Data protection Act 2018
- To maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities
- To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job, whether that be on
- the-job training, in-house training or external training courses. Like SIA, CSAS, first aid, loss prevention, managing conflict and physical intervention.
- To undertake health and safety duties commensurate with the post and as detailed in the organisation’s Health and Safety Policy
- To act at all times as an ambassador of Worcester BID, positively promoting the organisation to members and stakeholders.

**Person Specification**

Qualifications, Knowledge and Experience
- Experience of providing face-to-face customer service and a commitment to delivering consistently high standard of service to build positive relationships with BID businesses
- Excellent communication skills to deal with one-off enq