Pensions Operations Team Manager

3 weeks ago


New Works, United Kingdom Red Personnel Full time

One of the most innovative boroughs based in West London is seeking a Pensions Operations Team Manager to support the wider team in the council and the finance department for an initial 3 months to begin with view to a longer-term exttension
This role can be carried out remotely
Role Purpose
To support the Head of Pensions with the management of pensions operations for the London
Borough's pension administration services for the Pension Fund (HFPF).
To ensure that all pensions operations, dissatisfactions, and complaints are dealt with efficiently to
support in leading and managing the team to ensure member, employer and stakeholder queries
are dealt with efficiently.
To support the Head of Pensions with any project tasks, actions and documents and ensure these
are managed effectively.
To lead on developing and training the in-house pensions operations team to enable them to
respond to queries efficiently and to the required high standard and ensure they are technical
informed.
To support the Head of Pensions to develop the inhouse pension service, through communications,
seminars, relationship building.
You will have strong technical knowledge of the Public sector pensions (ideally LGPS and TPS),
HMRC legislation, and industry wide pension law.
Responsibilities and Requirements:
Line manager and upskilling, performance management and recruitment responsibility
for up to 7 team members
To lead on managing the day to day operations for the pension service at LBHF
Assisting in the relationship management of the third party pension administration
providers risks.
To manage objectively and use professional scrutiny in responding to enquiries and
dealing with expressions of dissatisfaction and complaints from members or employers
To independently identify track and escalate unresolved issues and impact on the
service delivery
To assist in identifying, monitor and report key risks to the Head of Service
To assist the Head of Pensions with any pension project work and managing the
planning and project documents and drafting of any associated communications
Experience Essential:
Experience of working in pensions for a minimum of 5 years.
Experience of managing a small team independently. Experience of recruitment and training a team. Experience of managing the performance management process. Experience in identifying and implementing changes to processes and practices
Desirable: LGPS and TPS pension administration experience
Experience of writing formal reports and business cases
Experience of writing member communications
Professional knowledge and experience:
To be highly organised and accurate in carrying out and prioritising outstanding tasks.
To be experienced and skilled at responding to complaints and levels of dissatisfaction.
Experience of identifying key pension legislation and updating policy
The ability to plan, develop and deliver a robust training plan
Please do submit your CV as soon as possible as we are currently reviewing CVs on a day by day basis
Any questions please contact Imran Makda


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