Administrative Assistant

4 weeks ago


Newcastle upon Tyne, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

Womens Service support patients from all walks of life - providing a range of investigations, medical and surgical treatments to women presenting with Gynaecology and Obstetric (Maternity) problems both as planned and emergency encounters.

The post holder must be able to work using their own initiative, have excellent communication skills to liaise with patients as well as all members of the clinical team. We are looking for a reliable and enthusiastic individual to integrate well within the existing team, be flexible in supporting the functions of the Department and have a genuine desire to contribute to providing a quality service for patients.
- Interview Date: 4 July 2023
- 22 hours 30 minutes/week

A typical day involves visiting our Outpatient Areas to collect information, accessing the electronic referrals systems and sending appointment letters, scanning in to electronic records, requesting appointments to be made via our Booking Centre, speaking to patients and professionals over the telephone - with ad hoc duties as they arise.

Within this role, you can expect to be involved in the following (though not exhaustive):

- Answering phone calls from patients and staff
- Booking appointments for general services and Termination of Pregnancy
- Maintaining e-Referral
- Uploading to the patient record
- Validating data - collection/cleansing
- Walking between departments and ordering stationary

**NOTE**: There is exposure to sensitive information regarding Pregnancy Loss, Termination of Pregnancy and Safeguarding in this role.

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
- represented groups.

We are unable to offer Sponsorship for this position.
- To be an effective member of the team providing administrative and clerical support to the obstetric and gynaecological administration teams
- To type letters for outpatient attendees
- Making appointments
- To manage electronic referrals to the gynaecological department
- To request and prepare patients’ medical records for internal audits when required
- To deal with telephone enquiries promptly/forward messages on to the relevant person for action
- To order stationery and transport/manoeuvre departmental stationery deliveries
- Process and file clinical results and medical records

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.



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