Sales Travel Consultant

2 weeks ago


Sunderland, United Kingdom ECO (EC Outsourcing) Full time

**EC Outsourcing** are looking for experienced Travel Consultants’ to join our inbound sales team at Doxford Park Sunderland. This is an exciting opportunity for a passionate travel advisor to work with the fastest growing online travel agency in the UK. You will be selling a vast mix of products including short and long haul destinations and city breaks If you love travel then this job is for you

Our sales team focuses on selling tailor made holidays and delivering exceptional customer service. As a sales advisor your main objective is to sell package holidays with varying aspects, including hotels, transfers, and flights so we need you to be highly focused while providing a fun exceptional experience for customers, they’re at the forefront of everything we do.

**Main duties and responsibilities: -**
- Responding to telephone based enquires from the website or referrals
- Understanding the customer’s needs and tailoring the holiday to suit the customer
- Delivering an amazing customer call to create a memorable experience for the customer
- Providing value-added customer service in relation to promotions and additional services

**Key Tasks/Accountabilities**:

- To strive toward the achievement of Key Performance Indicators whilst maintaining outstanding quality
- Continuously demonstrate excellent customer service skills (including questioning, probing, listening, establishing rapport, matching and closing)
- You will work with your colleagues across the department to identify and highlight trends in any customer queries.
- Working towards targets and clear objectives set by the business

**Experience we’re looking for: -**
- Travel sales experience
- Passionate about travel
- A proven sales record
- Excellent written and verbal communication
- Solid travel product knowledge with an understanding of operator systems
- Customer focused and highly motivated to problem solve

**Our values:

- **
We strive for a unique, fun and vibrant environment this makes EC Outsourcing the perfect career choice. We pride ourselves on developing our new and existing staff, supporting their personal growth and building more engaged employees to get the best out of each individual. We want to ensure our values are demonstrated at all times. Growth and internal progression is something we're very passionate about.

**Our benefits:

- **
- After 3 months of committed employment, discounts on your travel and holidays
- OTE - Uncapped Bonus
- An hourly rate with potential increase
- Progression & Development Opportunity's
- Mental Health & Wellness support apps
- Incentives & Competitions
- Structured support & development

**Shift pattern:

- **1 in 3 weekends - weekend shifts 9am - 8.30pm Bank holiday hours 9am - 5pm Normal shift hours vary between 9am - 8.30pm (primarily 9am - 6pm & 12pm - 8.30pm)

**Pay:

- **£10.42ph OTC: Uncapped commission with OTE of £43,000 per annum Training and Development: 2 weeks classroom-based training paid.

**Over view of role and duties:

- **
As an Inbound sales advisor for EC Outsourcing you will mainly be taking inbound calls from customers querying holidays. We need your passion for travel with a fun rapport build alongside impeccable attention to detail when making a holiday booking with our customers. You may deal with outbound calls if you are completing lead management and calling a customer back.

Your main duties are to take inbound calls from our customers, some of which will already have a holiday destination in mind but not always. so you will need to use your travel consultancy skills, to build a package from scratch. This includes reserving flights, promoting rooms and board upgrades, working with various hotels and flight providers.

This is an action packed role where customer service plays a massive element, doubled with your vibrant personality and travel knowledge, we need you to be resilient and motivated to put together the dream holiday for our customers.

This really is the perfect opportunity for a seasoned travel consultant with a passion for customer service who strives to delivering great results. We really cannot wait to hear from you

**Salary**: £22,215.00-£30,000.00 per year

**Benefits**:

- Canteen
- Company events
- Referral programme
- Transport links

Ability to commute/relocate:

- Sunderland: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Can you start on the 19th June and complete 10 days of mandatory training thereafter?

**Experience**:

- Travel Industry: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person

Expected start date: 19/06/2023


  • Virtual Contact Centre New to Travel

    Found in: Talent UK C2 - 7 days ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description New to Travel Job description If you’ve always dreamed of a career in travel, but due to a lack of previous experience within the industry, you've never pursued this; then our New to Travel Programme is the path for you! This programme is open to candidates who are target-driven, with a passion for travel, and have one...


  • Sunderland, United Kingdom ECO (EC Outsourcing) Full time

    **Job description** **Job description** **EC Outsourcing** are looking for experienced Travel Consultants’ to join our inbound sales team at Doxford Park Sunderland. This is an exciting opportunity for a passionate travel advisor to work with the fastest growing online travel agency in the UK. You will be selling a vast mix of products including short...

  • Cruise Sales Assistant

    Found in: Talent UK C2 - 1 week ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description Ensuring that the company’s high standards are maintained by delivering exceptional customer service in order to maximise sales and overall profitability. You will be passionate about finding every customer their ideal holiday and provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on...

  • Foreign Exchange Sales Support Development Manager

    Found in: Talent UK C2 - 2 weeks ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description This role is home based and will cover South Midlands, Anglia and Essex Hours: (Spread Over Monday – Friday, –   Role Summary Overall objective to support with the Foreign Exchange upskilling of branches to drive Foreign Exchange performance. This is a field-based role driving performance of KPIs to support the branch...

  • Vista Sales Support Advisor

    Found in: Talent UK C2 - 1 week ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description The Sales Support team focus on supporting the Vista Sales team in all aspects of their role. The Team delivers exceptional customer service to both internal and external customers. As part of the Sales Support team, you will process customer holiday bookings and suggest varying extras to further enhance the customer’s experience,...

  • Foreign Exchange Consultant

    Found in: Talent UK C2 - 1 week ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description Competitive salary with unlimited bonus potential   Permanent and seasonal temporary positions available  In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day...

  • Assistant Manager

    Found in: Talent UK C2 - 1 week ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description This is a full time temporary position  Competitive salary with unlimited bonus potential   We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company’s...

  • Foreign Exchange Consultant

    Found in: Talent UK C2 - 1 week ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description Competitive salary with unlimited bonus potential  This is a temporary seasonal position.  This Position is Hours a week  In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with...

  • Foreign Exchange Consultant

    Found in: Talent UK C2 - 1 week ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description Competitive salary with unlimited bonus potential This is a temporary seasonal position. This Role is Hours a week  In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the...

  • Virtual Contact Centre Advisor

    Found in: Talent UK C2 - 2 weeks ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description Home based base salary + monthly commissions  Equipment provided Full time and Part time Available  We are looking for Virtual Contact Centre Agent’s to join our successful Digital Sales Team. We are looking for dynamic, sales driven people who are able to work independently as well as working as part of a team. You will...


  • Sunderland, United Kingdom Litt Recruitment Group Limited Full time

    Energy ConsultantLitt Recruitment are working alongside one of the North Easts leading energy consultancies who are growing their already successful sales teams.As an outbound an Energy Consultant you will be responsible for developing new and existing relationships, while managing your own pipeline and earning uncapped commission.In return for your hard...


  • Sunderland, United Kingdom Litt Recruitment Group Limited Full time

    Energy ConsultantLitt Recruitment are working alongside one of the North Easts leading energy consultancies who are growing their already successful sales teams.As an outbound an Energy Consultant you will be responsible for developing new and existing relationships, while managing your own pipeline and earning uncapped commission.In return for your hard...

  • Flights Reservations Assistant

    Found in: Talent UK C2 - 1 week ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description Overview This role is based within the Hays Travel Flights Department and focused around providing a professional and expert service to the group for any scheduled flight query. Role Summary In this role you will you will be part of a successful and friendly team who customise and provide flight itineraries to our customers. You...


  • Sunderland, United Kingdom Hays Travel Limited Full time

    Hays Travel, the UK's largest independent travel agent, specialises in providing good value, quality holidays alongside excellent customer service with 420 branches and circa 3000 colleagues. It is part of a much larger operation with independent partners and franchises. The Company has invested in Learning and Development to ensure we can continuously...

  • Business Development Manager

    Found in: Talent UK C2 - 1 week ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description This is a fantastic opportunity within our Independence Group for a Business Development Manager to be accountable for the performance of the Independence Group in our South Region, working directly with the Head of our Independence Group to embed the overall group strategy.  You will be responsible for building firm relationships...

  • Performance Marketing Manager

    Found in: Talent UK C2 - 7 days ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description Performance Marketing Manager In this role you will be responsible for helping to define the strategy, daily management of PPC and paid social campaigns, and reporting to internal stakeholders.  The role will suit someone who is looking for an exciting growth opportunity in a fast-paced environment and is looking to make an...

  • People Partner

    Found in: Talent UK C2 - 2 days ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description An active role within the people experience team to ensure the colleague lifecycle from ‘hire to retire’ is engaging, creating a great working environment to get the best results from our people as we live and breathe the SMILE values. The People Partner will be the ‘go to’ lead for a dedicated business area, overseeing all...

  • Assistant Head of Cruise

    Found in: Talent UK C2 - 1 week ago


    Sunderland, United Kingdom Hays Travel Full time

    Job description The Assistant Head of Cruise is responsible alongside the Head of Cruise for the performance of Cruise throughout the group ensuring we have a strong offering, taking ownership to drive growth of Cruise business across the Group including Vista Cruise Product. Role Summary This role is responsible for growth of overall cruise...


  • Sunderland, North East, United Kingdom Litt Recruitment Group Limited Full time

    Energy ConsultantSubmit your CV and any additional required information after you have read this description by clicking on the application button.Litt Recruitment are working alongside one of the North Easts leading energy consultancies who are growing their already successful sales teams.As an outbound an Energy Consultant you will be responsible for...


  • Sunderland, Tyne and Wear, United Kingdom Litt Recruitment Group Limited Full time

    Energy Consultant Submit your CV and any additional required information after you have read this description by clicking on the application button. Litt Recruitment are working alongside one of the North Easts leading energy consultancies who are growing their already successful sales teams. As an outbound an Energy Consultant you will be responsible for...