Customer Communications Specialist
4 days ago
**Job Title: Customer Communications Specialist**
**Location: Reigate - Hybrid (40% office, the remainder at home)**
**6 month fixed term contract**
**__________________________**
**The Role**
The purpose of this role is to ensure the content of our customer communications is aligned to our Consumer Duty commitments and supports our vulnerable customers, ensuring communication is in plain English and clear to the relevant recipient. You will alsoconduct a complete review of existing customer literature and ensure the positioning supports a positive customer experience and suggest improvements.
**Key Responsibilities**
Communication content
- Review all customer communications to ensure they meet brand guidelines
- Ensure all customer facing documentation meets our Consumer Duty and Vulnerable Customer requirements and are aligned to the relevant process.
- To develop our ongoing documentation review processes to ensure customer communications remain relevant, aligned to best practise and meet regulatory requirements.
Document Management System - ARC
- Ensure ARC is up to date, with full and complete records of current customer facing letters and documents
- Ensure content managers and content reviewers are correct to ensure the approval process works effectively
**Skills and Experience**
- Proven experience in all forms of communication within a contact centre and customer service environment.
- Passionate about helping people with additional or different needs
- Excellent written, editing, creative writing and oral communication skills
- Excellent influencing and stakeholder management skills
**Please note this is a 6 month fixed term contract**
**Overview of Company**
We're a specialist UK financial services group focusing on attractive segments of the UK retirement income market but guess what, we're not your traditional financial services company and we're not just looking for traditional financial services people.
We need agile operators, who can quickly find solutions and are committed to doing the right thing for our customers. To fulfil our purpose to help people achieve a better later life.
In 2021 we were named as one of the UK's 100 Best Large Companies to work for and accredited as a 2 star organisation, representing outstanding levels of engagement. Alongside these we were also recognised as one of the Financial Services' 30 Best Companiesto Work For, London's 75 Best Large Companies to Work For, South East's 100 Best Companies to Work For and Northern Ireland's 10 Best Companies to Work For. We're extremely proud to have achieved this against the backdrop of the pandemic and the many challengesit posed to our colleagues and customers.
**Company Benefits**
- A Competitive Salary, amazing Pension Scheme and Life Assurance
- Along with 25 Days Annual Leave plus an Additional Day on us for your Birthday
- Private Medical Cover and Income Protection, just in case
- A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets
- Opportunity to progress within your career both in-role and within the company
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
- A variety of Employee Funded Benefits available to you via our Online Benefits Portal
- Plus, several additional purchase options available for you and your loved ones
**Contact Information
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