Interim Service Desk and Support Engineer
4 weeks ago
INTERIM SERVICE DESK AND SUPPORT ENGINEER
INTERIM SERVICE DESK AND SUPPORT ENGINEER
Duration: 3 months with view to extend
Location: Oxfordshire, UK
Your new company
A world-leading centre of learning, teaching and research and the oldest university in the English-speaking world. We aim to lead the world in research and education for the benefit of society both in the UK and globally. We believe our strengths lie bothin empowering individuals and teams to address fundamental questions of global significance while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength,vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual's unique contribution.
Your new role
Reporting to the IT Manager, you will be a key customer-facing member of the IT service delivery team; supporting staff, students and visitors for four major departments across 4 sites in Oxford City Centre. You will be responsible for 1st and 2nd Line ITand Audio Visual (AV) support for all sites. You will be expected to carry out incident resolution and escalation as necessary, to provide excellent customer service and display a proactive, improvement mindset. You will also be required to liaise with a rangeof internal and external suppliers and partners including central IT Services, other IT Teams, Facilities Management and library and college IT staff. There may be opportunities through project work to broaden your skills, experience.
What you'll need to succeed
You will need excellent communication skills demonstrating an ability to simply and concisely explain your actions to a stakeholder. You should have demonstrable experience of a customer focused approach in an IT support environment. The technical skillsrequired for this role are:
- Web based Service Desk Software
- MS Teams, Remote Support Tools
- Windows and Apple Desktop, laptops, and mobile devices
- AV Systems
- Operating System and Software Deployment
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