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Multilingual Service Desk Support- Tier 1
8 months ago
FRENCH SELECTION (FS)
Trilingual IT Technical Support
Location: Rugby
**Salary**: up to £31,000 per annum
Ref: 2321F
Company offers full training and career progression
The company:
A leading designer and manufacturer of interactive displays, with extensive international links, the company is confident in their ability to deliver high-quality, innovative products that meet the needs of customers worldwide.
Main duties:
To deliver confident and effective first-line technical support to international clients.
The role:
- Assist customers with technical issues remotely and provide them with effective solutions to ensure a positive outcome
- Troubleshoot hardware issues and ensure cases are logged within the specified SLA
- Escalate calls with advanced technical queries to the appropriate team
- Arrange for the replacement of faulty hardware to be delivered to the customer
- Schedule site visits with the field service team
- Provide exceptional customer service
- Fluent in French and Spanish or German (written and spoken)
- Customer service or IT support experience desirable
- Problem-solving and excellent communication skills
- IT literate and computer savvy
- Pro-active, confident and dynamic personality
The salary: up to £31,000 per annum
Pay: Up to £31,000.00 per year
**Benefits**:
- Company car
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: 2321F
