Out of Hours Call Handler

7 months ago

Chester, United Kingdom Cheshire and Wirral Partnership NHS FoundationTrust Full time

Evening and Nights Community Nursing - Call handler Position.

This is an exciting opportunity to develop your career & make an impact within the out of hours community nursing team & the patients we care for in the evening and night.

You will be somebody who is adaptable & flexible to meet the needs of the service, looking to develop in their career, with or without Community Nursing experience that has transferable skills.

You will be somebody who is willing to develop in advanced leadership skills.

If you would like to know more about this fantastic & interesting role which includes enhanced pay at time and a third after 8 pm & many other benefits, then please do not hesitate to contact us.

Part time - 18 hours per week

To act as first point of contact for all patient and carer enquiries, responding to telephone enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate.

To have excellent communication skills and the confidence and skills to talk to people who may have communication difficulties Ensure that all departmental electronic and paper records are correct and up to date, including accurate filing of general documentation.

Deal with enquiries from patients, carers and other health professionals in a courteous and professional manner

Maintain and update waiting list The maintenance of the patient booking system to include the preparation and arrangement of appointments, ensuring all clerical work is dealt with in a timely manner.

Make suggestions as to any modification to ensure smooth running of clinic based on demand.

To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy.

To report any faults, defects or building defects to the appropriate team.

To maintain appropriate levels of stationery stock; to place requisitions onto the Purchase Ordering system. Undertake general office duties (photocopying, laminating, binding etc) In addition, the post holder will be expected to carry out any other duties as required, within the remit of their role.

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This aims to give you all the knowledge and guidance to help you grow and flourish with CWP.

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

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