Inside Sales Advisor

3 weeks ago

Glasgow, United Kingdom Worldwide Flight Services Full time

**Description**:
Representing IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullions to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

IAG Cargo are the cargo brand of the International Airlines Group, you will work across the globally recognised brands of IAG Cargo, which includes Aer Lingus, British Airways, Iberia, Level and Vueling.

We are looking for individuals who have an interest in the growing and ever-changing world of global logistics. In this role, you will receive contact from existing customers who will enquire about capacity and price to move goods from one part of the world to another, it’s like being a travel agent for cargo rather than people. Using internal systems, you will explore capacity and price options and present these to the customer, always one step ahead of the competition.

**Your main responsibilities on a day to day basis will be:

-**:

- Cargo Reservations for an existing established client base
- Managing quotes requests using internal systems to generate the price
- Advising customers on the various service and price options
- Working with internal IT platforms to record quotes and make reservations
- Development of relationships and recording of activity in our Customer Relationship Management System

**To be successful in this role you will need:

-**:

- Excellent interpersonal communication skills
- Strong listening and questioning skills - outstanding communication and interpersonal skills
- Vision to understand customer needs and translate them into practical solutions
- Ability to follow and ensure compliance with operational processes
- Disciplined in time management and ability to work under pressure without supervision
- Good IT literacy and ability to learn and use external and internal systems/programs
- Strong customer orientation, capable of generating respect among customers of all size in all of the relevant markets and cultures
- Numerical literacy and strong analytical skills

**Our Values**:
**Focus on Customers**

We work proactively with our customers request and our customers’ customers to make sure we deliver what we have contracted to deliver. Without our customers, there is no WFS.

**Integrity**

We treat our people & stakeholders with respect and care building trust via open, honest and straightforward communication. We always operate within the boundaries of our code of conduct and ethics policies.

**Responsibility**

We do our jobs well, being accountable for our actions and taking responsibility for our work and those around us. We lead by example.

**Safety & Security**

We sincerely believe that safety & security is our number one priority at all times. We will do what we are trained to do, we will never take short-cuts and we will always speak up where we see compromises being taken.

**Teamwork**

We all work as part of a team, enjoying what we do, collaborating with our colleagues and relying on their expertise to make a valuable contribution to WFS.

**About Worldwide Flight Services**:
WFS is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.

In our UK business, which employs more than 700 people across 19 sites all over the country, we have a clear vision: to empower our people, always look for improvements and lead our industry with great customer focus.

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