Part Time Administrator
4 days ago
**Part Time Administrator | Ware | Part Time | 2 days per week | £21,000 pro rata**
Espria is a leading, independent supplier of digital print and communications and IT solutions. Our principal aim has always been to offer unparalleled service and the best solutions to suit each business we work with.
The secret to Espria’s success is simple. It’s all about our people, acting with integrity, and respect, and investing in relationships, whether that’s with our clients, employees, or our suppliers.
The Client Relations Specialist role is an end-to-end customer-focused position. The primary responsibility is to deliver industry-leading service and product support to our clients. Continuously reviewing the products and services ensuring Mode Solutionsis always meeting all client and vendor expectations. The scope of the role starts with the close of a sale and then continues to installation, maintenance, and billing. The client relations specialist act as an internal hub for all queries within the business.
You will work 15 hours per week, Thursday and Friday, 9am-5.30pm with the option to increase the days due to workload.
**What can Espria give to you?**
- Training and Development
- Progression opportunities
- Pension scheme
- Fully Flexible
- No working weekends
- Yearly salary review
- Early finish Fridays
- Employee assistance programme
- Employee discount scheme
- Work events
- 23 days holiday
- Free onsite parking
**Are you the right person for us?**
- Experience in customer service and call handling is essential
- Good communicator - both verbal (telephone) and written skills
- Good use of Microsoft Office (mainly Word and Excel)
- A self-motivated team player with excellent interpersonal skills
- Attention to detail and accuracy is essential in this role
- A friendly individual willing to participate as part of a small and flexible team
- Ability to work effectively under pressure and multitask
- The successful applicant will possess a “can-do” attitude with an excellent ability to build relationships with colleagues as well as their clients
**What will your role as an Administrator look like?**
- Logging and managing Print, Comms and IT Calls across the business.
- Assist customers with general queries as their first point of contact
- Escalating and triaging any queries which cannot be dealt with first-hand.
- Ordering equipment, whether this is for installs, additional or replacement kits for customers from our suppliers
- Support and manage new customer deals from being loaded in the system to welcome packs being sent out
- Maintain systems, by licensing and ordering new licenses for systems when needed
- Send customer surveys after engineers have attended.
- Review and audit Print Audits
- Ensure shared mailboxes are managed daily
- Supporting the finance and sales team in obtaining information during a sales process
- Assist team with any other work when required
**If you are ready to start your career at Espria, then click APPLY now We can’t wait to hear from you
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