Call Centre Advisor
1 month ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service and handling incoming calls in a professional and efficient manner. This is a great opportunity for someone who enjoys helping others and thrives in a fast-paced environment.
**Duties**:
- Answer incoming calls and respond to customer inquiries in a courteous and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Perform data entry to update customer accounts and maintain accurate records
- Analyze customer needs and recommend appropriate solutions or upsell additional products or services
- Communicate effectively with customers to ensure their satisfaction and build long-term relationships
- Follow call center scripts and guidelines to provide consistent service
- Maintain a high level of phone etiquette and professionalism at all times
**Experience**:
- Previous experience in a call center or customer service role is preferred but not required
- Strong verbal and written communication skills in English
- Ability to analyze customer needs and provide appropriate solutions
- Bilingual in Spanish is a plus, but not required
- Excellent data entry skills with attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Strong problem-solving skills and ability to handle difficult situations with patience and empathy
**Job Types**: Full-time, Permanent
Pay: From £25,464.22 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 26/05/2024
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