Debt Recovery Lead

7 months ago

London, United Kingdom Bridge of Hope Full time

Are you looking for a fulfilling and rewarding career opportunity working for one of London's biggest housing associations, Notting Hill Genesis? Can you provide a first-class service to enhance and improve the customer satisfaction of our residents?

We are seeking a dynamic and experienced Debt Recovery Lead to steer and oversee the day-to-day operations of our debt recovery portfolio for former tenant arrears and credits.

**Role Responsibilities**:
As a key member of the Customer Experience department, you will play a crucial role in ensuring the financial stability of our organisation alongside delivering against the six priorities in our customer strategy.

Your team will be responsible for providing the complete debt recovery service for clients, from early 'at risk' arrears collections through to former tenant litigation.

You will be expected to make a significant impact by efficiently managing the recovery of former tenant arrears and credits, contributing to the financial health of the housing association.

We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Essential:

- Proven experience in debt recovery or credit control, ideally within the housing or property management sector
- An in-depth understanding of the debt recovery processes, legal procedures and regulatory requirements, including probate legislation
- Negotiation and communication skills with the ability to manage difficult conversations sensitively and professional
- Experience of successfully managing and completing data analysis and service recovery projects

Desirable:

- Experience of analysing processes and services to improve performance and increase collection levels.
- Experience of managing contractors and their performance.
- Experience of managing a caseload of complex matters.
- Be able to develop clear targets and deliver to set KPIs.

**What's in it for me?**

At Notting Hill Genesis, you'll find plenty of opportunities to grow within our organisation.

**Benefits include**:

- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
- Interest free loans: season ticket loan, tenancy deposit loan and training loan
- Cycle to work scheme
- Life Assurance x 4 annual salary

**Selection process**

Step 1 - Send your CV and Supporting Statement

Step 3 - Interview will consist of competency-based questions and a presentation - you will be told in advance what you need to prepare for

Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy.

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