Trade Support Advisor

1 month ago


StokeonTrent, United Kingdom Blue Bay Travel Full time

**We're Hiring**
**Start Your Journey with Us Today**
**Trade Support Advisor**

We’re on the hunt for a confident, personable and passionate individual to join our growing Trade Support team.

**What you'll get up to...**

Working within our Central Operations function, the role of Trade Support Advisor will be responsible for providing exceptional customer service to our Trade Agent Partners, being their first point of call for any new sales enquiries and post-sale support.

You'll consistently liaise with our partners to provide information on our latest deals, process any changes to their client's bookings and being on hand to service any additional requirements or questions that they may have.

In addition to this, you will also strive to identify opportunities to maximise profit where possible. You'll handle the administration aspects of all Trade bookings, loading them into our back-office systems, providing accurate financial information, updating the system following amendments and producing agent and customer documentation.

Where required, you will also be responsible for working with our Promotions Team to push out new offers via our Trade Facebook Page to ensure that our Trade Agents have first-hand access to our latest offers, imagery, fact sheets and offer cards for their social channels.

**What we're looking for...**

Our team members embody our values. They are fun, friendly, and full of character. They are innovative, knowledgeable, and bold. And they enjoy working in an environment that is diverse, rewarding and growth and opportunities focused.

In addition, for this role, we’re looking for:

- The ability to influence.
- Excellent verbal and written communication skills.
- Someone who is passionate, professional, approachable and confident.
- A high level of accuracy and attention to detail.
- Someone who can naturally build and maintain warm, friendly, consistent and positive relationships.

**About this role...**

**Location**
Office Based (Trentham, Stoke on Trent)

**Salary**
Starting Salary from £22,500

**Hours**
Full (37.5 hours per week)
Our Trade Support Team operates Monday - Friday excluding bank holidays.

**Benefits**
Excellent in-office environment with incentives, games & team awards
A full day off on your birthday, pet-ternity leave, time off to move home
Plus many more

**Recruitment Details**

**Start date - dependant on notice period**

**Salary**: From £22,500.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 30/04/2024


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